Business Home Lending Manager

Westpac Group; Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

Westpac Group in Melbourne is seeking a Home Lending Specialist to guide complex business customers through their home lending journey from initial discussion to funds release. You will collaborate with Relationship Managers across Commercial Banking to tailor lending solutions and ensure a seamless application and approval process.

The role is permanent, full-time, based in Melbourne with hybrid working and a minimum of 3 days in the office.

Qualifications

• A genuine hunger for sales and growth, with the drive to build a pipeline and convert opportunities.
• Strong customer communication skills, with the ability to simplify complex information and build trust.
• Experience analysing financial information, assessing credit submissions and structuring lending solutions.
• A proactive relationship-building mindset with the confidence to uncover opportunities and generate referrals.
• Collaborative approach to partner with Relationship Managers and Credit teams.
• Understanding lending policies, risk management and compliance requirements.
• Confidence using digital systems and technology to manage workflow and keep customers informed.

Responsibilities

• You’ll be the go-to expert for complex business customers navigating their home lending journey from start to finish, from the first conversation through to funds disbursement.
• Work closely with Relationship Managers across Commercial Banking to bring lending expertise and a customer-first mindset to every interaction, ensuring a smooth application and approval process.

Skills

Sales & growth

Communication

Credit analysis

Relationship building

RM collaboration

Policy knowledge

Digital systems

Job description

What’s the role?

You’ll be the go to expert for complex business customers navigating their home lending journey from start to finish. From the first conversation through to the moment the customer receives their funds, you’ll make lending simple, clear and genuinely helpful.

Working closely with Relationship Managers across Commercial Banking, you’ll bring your lending expertise and customer first mindset to every interaction. You’ll support customers with lending solutions that meet their needs while helping create a smooth experience through the application and approval process.

This is a permanent full time role based in Melbourne / Naarm, Wurundjeri Country, with hybrid working and a minimum of 3 days per week in the office.

What do I need?

• A genuine hunger for sales and growth, with the drive to build a pipeline, convert opportunities and deliver strong lending outcomes
• Strong customer communication skills, with the ability to simplify complex information and build trust
• Experience analysing financial information, assessing credit submissions and structuring lending solutions
• A proactive relationship-building mindset, with the confidence to uncover opportunities and generate referrals
• A collaborative approach and the ability to partner effectively with Relationship Managers and Credit teams
• Understanding of lending policies, risk management and compliance requirements
• Confidence using digital systems and technology to manage workflow and keep customers informed

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.