Business Development Manager

Ascend Talent Partners; Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

Ascend Talent Partners is seeking a Mortgage Broker BDM to establish and scale the broker channel in Australia. You will sign new Connective brokers and sub-aggregators, nurture partnerships, and drive growth by delivering efficient onboarding and ongoing support.

You will work to understand broker pain points, articulate how BPM services save time, and maintain strong relationships while ensuring compliance and industry best practices. This is a greenfield opportunity with leadership exposure.

Qualifications

• Lending background with strong knowledge of the loan process from application to settlement.
• Proven ability to build and sustain broker partnerships.
• Experience in BPO/BPM environments is advantageous.

Responsibilities

• Find and sign new broker partners, including individual brokers and small to mid-sized broking businesses.
• Build and manage a robust sales pipeline.
• Oversee onboarding with the offshore Transition Manager to set up processes for brokers.
• Develop long-term relationships to retain brokers and grow the business.
• Ensure broker processes align with compliance frameworks and industry standards.
• Organise broker events and share market insights with leadership.

Skills

Lending knowledge

Sales & relationship building

Broker network development

Communication

Education

Bachelor's degree in business or finance

Tools

CRM software

Industry knowledge of Connective/AFG/Loan Market

Job description

Ascend Talent Partners is proud to partner with a global business process management (BPM) company. In Australia, the business focuses only on lending. Its team takes care of the admin for mortgage brokers, from preparing and lodging the loan through to approval and settlement, so brokers can focus on writing loans and looking after their clients.

About the role

This is the company’s first BDM hire in Australia. You will play a big part in building the broker business from the ground up, bringing new brokers on board and looking after them once they join. Your focus will be on Connective brokers and sub-aggregators.

What you’ll be doing

Finding and signing new broker partners, including individual brokers, small and mid-sized broking businesses and sub-aggregators

Understanding each broker’s pain points and showing how the service saves them time and helps them grow

Building and managing a strong sales pipeline

Making onboarding smooth and quick, working with the offshore Transition Manager to set up each broker’s process

Building long-term relationships that keep brokers happy and retained

Ensuring each broker’s processes stay compliant with broker and aggregator compliance frameworks

Organising lunch-and-learns and other events for brokers and aggregator groups

Keeping up to date with the market and competitors, and sharing insights with the leadership team

About you

Lending background with a good understanding of the loan process, from application to settlement

BPO or BPM experience

Understanding of how aggregators work (for example Connective, AFG and Loan Market)

Understanding of the day-to-day pain points of a mortgage broker

An existing network of Connective brokers

Why you’ll love it

A rare greenfield opportunity to shape the Australian broker business as the first BDM on the ground

The backing of an established global organisation with a proven offshore delivery team

Direct access to the leadership team, where your market insights will influence strategy

A service that solves a real problem for brokers, which makes for an easier conversation