Business Assurance Officer

JobAdder Operations Pty; Australia; Hybrid; AUD 120,000 - 170,000; Full time

Job summary

Equity Trustees in Australia is seeking a Business Assurance Officer to strengthen risk, quality culture, and client outcomes across Trustee & Wealth Services. You’ll work with the Senior Manager, Professional Standards to drive QA activities, support audits and compliance, and provide insights that improve governance and operational performance.

This role offers a collaborative environment with visible impact on risk management, policy development, and service excellence, plus a flexible/hybrid

Qualifications

• Experience in risk, compliance, governance, quality assurance or audit within a financial services environment.
• Knowledge of financial services regulatory requirements and the broader regulatory environment.
• Strong analytical skills to interpret data, identify trends and provide meaningful insights.
• Experience undertaking QA activities, reviews and related reporting.

Responsibilities

• Managing and supporting the TWS Quality Assurance Program and annual QA Plan.
• Conducting quality reviews, control effectiveness testing and thematic reviews across the business.
• Monitoring incidents, complaints and audit findings to identify trends and improvement opportunities.
• Assisting with remediation activities and strengthening operational controls.
• Preparing reporting and insights for management committees and senior leaders.
• Supporting risk, compliance and governance activities across TWS.
• Collaborating with stakeholders across the business, Enterprise Risk and Internal Audit functions.
• Contributing to process improvement initiatives that enhance client, risk and operational outcomes.
• Supporting the development and implementation of policies, procedures and quality frameworks.

Skills

Risk management

Quality assurance

Governance

Audit

Stakeholder engagement

Job description

Help strengthen quality, risk and client outcomes across Trustee & Wealth Services.

21st September, 2026

At EQT, we're committed to helping our clients protect, grow and manage their wealth with confidence. As our Business Assurance Officer, you'll play an important role in supporting a strong risk and quality culture across our Trustee & Wealth Services (TWS) business.

Working closely with the Senior Manager, Professional Standards, you'll help drive quality assurance activities, identify opportunities for continuous improvement, support audit and compliance initiatives and provide valuable insights that strengthen operational performance and client outcomes.

This is an opportunity to join a collaborative team where your work will have a visible impact on governance, risk management and service excellence.

What you’ll do:

• Managing and supporting the TWS Quality Assurance Program and annual QA Plan
• Conducting quality reviews, control effectiveness testing and thematic reviews across the business
• Monitoring incidents, complaints and audit findings to identify trends and improvement opportunities
• Assisting with remediation activities and strengthening operational controls
• Preparing reporting and insights for management committees and senior leaders
• Supporting risk, compliance and governance activities across TWS
• Collaborating with stakeholders across the business, Enterprise Risk and Internal Audit functions
• Contributing to process improvement initiatives that enhance client, risk and operational outcomes
• Supporting the development and implementation of policies, procedures and quality frameworks

21st September, 2026

At EQT, we're committed to helping our clients protect, grow and manage their wealth with confidence. As our Business Assurance Officer, you'll play an important role in supporting a strong risk and quality culture across our Trustee & Wealth Services (TWS) business.

Working closely with the Senior Manager, Professional Standards, you'll help drive quality assurance activities, identify opportunities for continuous improvement, support audit and compliance initiatives and provide valuable insights that strengthen operational performance and client outcomes.

This is an opportunity to join a collaborative team where your work will have a visible impact on governance, risk management and service excellence.

What you’ll do:

• Managing and supporting the TWS Quality Assurance Program and annual QA Plan
• Conducting quality reviews, control effectiveness testing and thematic reviews across the business
• Monitoring incidents, complaints and audit findings to identify trends and improvement opportunities
• Assisting with remediation activities and strengthening operational controls
• Preparing reporting and insights for management committees and senior leaders
• Supporting risk, compliance and governance activities across TWS
• Collaborating with stakeholders across the business, Enterprise Risk and Internal Audit functions
• Contributing to process improvement initiatives that enhance client, risk and operational outcomes
• Supporting the development and implementation of policies, procedures and quality frameworks

What you’ll need to succeed:

You'll bring experience in risk, compliance, quality assurance, governance or audit within a financial services environment and enjoy working with stakeholders to improve processes and outcomes.

We're looking for someone who has:

• Experience in financial services, ideally within risk, compliance, governance, audit or quality assurance
• Strong analytical skills and the ability to interpret data, identify trends and provide meaningful insights
• Experience undertaking quality assurance activities, reviews and related reporting
• Knowledge of financial services regulatory requirements and the broader regulatory environment

What we offer:

• A warm, open, and supportive culture
• An attractive remuneration package, including reward and recognition programs
• An employee wellness program, including discounted health insurance and an employee assistance program
• A workplace volunteering and giving program to enable you to help others in the community
• Discounted tax and estate planning services
• 16 weeks paid parental leave for the primary carer
• Great central CBD location, modern office fit-out and end-of-trip facilities
• Flexible/hybrid working environment

About Us - Trusted Since 1888

Equity Trustees was established in 1888 and is now one of Australia's largest specialist trustee companies. We help our clients grow, manage and protect their wealth now and for future generations. As a trustee company, we are responsible for always acting in our client's best interests, ensuring they feel safe, valued, and cared for. We are committed to providing a workplace that is flexible, rewarding, and supportive of individual development. Just as you will help us grow our business, we will help you grow in your career. Equity Trustees is over 145 years strong - and growing.