Business Analyst - Workforce Service Centre

Health; Adelaide; On-site; AUD 116,000 - 125,000; Full time

Benefits offered by this job

Salary packaging

Novated lease options

Pre-tax super

Job summary

Health's Central Adelaide Local Health Network is seeking a Business Analyst to join the Workforce Service Centre transformation. You will work on a major HR services project impacting thousands of employees, using process redesign, digital innovation and AI capabilities to deliver efficient, employee-centred services.

You will partner with stakeholders to define future-state requirements, map processes and create business cases, supporting adoption and change activities across CALHN and

Qualifications

• Demonstrated experience in business analysis, process improvement and organisational change initiatives.
• Proven ability to gather requirements, facilitate workshops and engage with diverse stakeholder groups.
• Strong skills in process mapping, business documentation and solution design.
• Experience identifying opportunities for service improvement, automation or digital transformation.
• Curiosity and enthusiasm for AI-enabled solutions and digital innovation initiatives.
• Excellent communication, influencing and relationship-building skills.
• Relevant qualifications in business administration, human resources, information systems or a related field, or equivalent experience leading business analysis and service improvement activities within large, complex organisations

Responsibilities

• Partner with stakeholders to gather, analyse and translate business requirements into practical solutions
• Review, map and redesign People and Culture processes to support future-state service delivery
• Identify opportunities for process optimisation, automation and digital innovation
• Support the design and implementation of AI-enabled solutions that enhance service delivery and operational efficiency
• Develop business cases, process maps, user stories and other key project documentation
• Support business readiness, change activities and successful adoption of new ways of working
• Contribute to the successful delivery of a high-profile project with organisation-wide impact

Skills

Business analysis

Process mapping

Change management

Stakeholder engagement

AI/digital innovation

Communication

Education

Business/HR/IS degree

Job description

Business Analyst - Workforce Service Centre

Job no: 947586
Work type: Full time
Location: Adelaide CBD
Categories: Administration, Business and Management

Central Adelaide Local Health Network (CALHN)

• Location - Adelaide
• Salary ASO-7 $116,089 -$125,490.p.a. + super + salary packaging
• Full-time temporary up to 12 months

About CALHN

At Central Adelaide (CALHN), we’re shaping the future of health through excellence in clinical care, research, and innovation. As South Australia’s largest health network, we deliver exceptional, safe and connected healthcare - for our patients, our community, and our people.

With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact - not because it’s expected, but because our values guide us to be our best. Find out more about CALHN sites and services , our stories and the opportunities to be part of CALHN .

About the Role

Join a once-in-a-generation workforce transformation project and play a pivotal role in shaping the future of People and Culture services across CALHN and Statewide Clinical Support Services (SCSS). This 12-month opportunity will see you work as part of the Workforce Service Centre (WSC) implementation, a major strategic initiative that will transform how HR services are delivers to approximately 19,000 employees. Leveraging process redesign, digital innovation and emerging artificial intelligence (AI) capabilities, the project aims to create a more efficient, responsive and employee-centred service model. As the Business Analyst, you will work closely with stakeholders across the organisation to identify opportunities, define future-state requirements and help deliver sustainable solutions that will influence workforce People and Culture services for years to come.

• Partner with stakeholders to gather, analyse and translate business requirements into practical solutions
• Review, map and redesign People and Culture processes to support future-state service delivery
• Identify opportunities for process optimisation, automation and digital innovation
• Support the design and implementation of AI-enabled solutions that enhance service delivery and operational efficiency
• Develop business cases, process maps, user stories and other key project documentation
• Support business readiness, change activities and successful adoption of new ways of working
• Contribute to the successful delivery of a high-profile project with organisation-wide impact

About You

You are a curious and collaborative Business Analyst who thrives in complex and fast-paced environments. You enjoy engaging with stakeholders, uncovering opportunities for improvement and translating ideas into practical outcomes. With strong analytical skills and a passion for delivering meaningful change, you can confidently navigate ambiguity, build relationships and support the successful delivery of transformation initiatives. Most importantly, you’re excited by the opportunity to help shape a project that will impact thousands of employees across the health system.

• Demonstrated experience in business analysis, process improvement and organisational change initiatives
• Proven ability to gather requirements, facilitate workshops and engage with diverse stakeholder groups
• Strong skills in process mapping, business documentation and solution design
• Experience identifying opportunities for service improvement, automation or digital transformation
• Curiosity and enthusiasm for AI-enabled solutions and digital innovation initiatives
• Excellent communication, influencing and relationship-building skills
• Relevant qualifications in business administration, human resources, information systems or a related field, or equivalent experience leading business analysis and service improvement activities within large, complex organisations

Why You’ll Love It Here - CALHN benefits that matter

We know that a great career is about more than just the work you do, it’s also about the support you receive. At CALHN, you’ll enjoy :

• Salary packaging – up to $9,010 for living expenses + $2,650 for meals & entertainment + pre-tax super & novated lease options
• Safe connections – be part of a culture of safety and connectivity , focusing on outcomes and continuous improvements
• Recognition & growth – celebrate success and explore opportunities across CALHN’s many sites
• Flexible work options – speak to us about flexibility options for this role to suit your lifestyle
• Paid leave – with leave loading for rest and recharge
• Health & fitness perks – discounted access to Fitness Passport & free flu vaccinations
• Wellbeing support – Employee Assistance Program for you & your family

Diversity & Inclusion

We’re committed to building an inclusive workplace where everyone feels safe, respected, and supported. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally diverse backgrounds, and LGBTQIA+ communities.

Application Information

• Please refer to the role description for essential educational/vocational qualifications that may be required 947586 KE Business Analyst - Workforce Service Centre.pdf
• Appointment will be subject to satisfactory Criminal History Clearances and compliant immunisation screening as indicated in the role description.

Lauren Jones, Talent Acquisition Lead - Workforce Projects E-mail: [e-mail]

Job Ref: 947586