Business Analyst with Complaints/Estates

XPT Software; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

XPT Software is seeking a Senior Business Analyst to join the Complaints/Estates stream. You will evaluate downstream impacts of UNITE transformation initiatives on the Complaints business in Customer Production and Support, define business requirements, and support Agile delivery teams through readiness activities.

You will drive process design, SOP updates, training, communications, UAT, BPIV, and change management to ensure successful delivery and adoption across stakeholders.

Qualifications

• Defines business requirements for Complaints/Estates projects.
• Supports Agile delivery teams and ensures traceability.
• Executes impact assessments and process design changes.
• Coordinates SOP updates, training, communications, and UAT.

Responsibilities

• Evaluate downstream impacts of transformation initiatives on Complaints.
• Drive business readiness through impact assessments and BPIV.
• Support SOP updates and training materials.
• Lead change management activities for Estates initiatives.

Skills

Business analysis

Requirements gathering

Agile delivery

Stakeholder management

Job description

Business Analyst with Complaints/Estates

• Snr BA Complaints(Business Analyst responsible for evaluating downstream impacts of UNITE transformation initiatives to the Complaints business in Customer Production and Support. Defines business requirements, supports Agile delivery teams, and drives business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities).