Business Analyst

QCB Queensland Country Bank; Townsville City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working options

Volunteer leave

Employee Assistance Program (EAP)

Wellness program

Banking/Health discounts

Cultural lunches and social clubs

Excellent training and development

Job summary

QCB Queensland Country Bank is seeking a Business Analyst to join our Digital Transformation Program in Townsville. This full-time 18-month contract role involves translating business knowledge into clear requirements, processes, and workable solutions, supporting lending, CRM, digital channels, and more with stakeholders and our technology partners VeriPark and Fiserv.

The ideal candidate will have banking knowledge, strong engagement skills, and a results-driven approach to improving customer

Qualifications

• Experience in banking or financial services preferred.
• Ability to translate business needs into clear requirements and user stories.
• Strong stakeholder engagement and facilitation skills.
• Excellent organisation and attention to detail.
• Willingness to learn Business Analysis methods and delivery practices.

Responsibilities

• Translate business knowledge into clear requirements, processes and training materials.
• Collaborate with program team and business across workstreams (lending, CRM, digital channels, etc.).
• Facilitate workshops and meetings with stakeholders.
• Support delivery of measurable business improvements.

Skills

Stakeholder engagement

Analytical mindset

Workshops facilitation

Requirements gathering

Communication skills

Banking knowledge

Process mapping

Training materials

Cross-functional collaboration

VeriPark

Fiserv

Tools

VeriPark

Fiserv

Job description

QCB Queensland Country Bank – Townsville QLD

Contract, Full time

3d ago , from QCB Queensland Country Bank

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

About the Role

We're looking for a Business Analyst to join our Digital Transformation Program in the Transformation team on a full time 18-month contract. As a Business Analyst, you will get to play a key role in Queensland Country biggest Digital Transformation, working with the program team and business to understand how work is done today, identify what needs to change and translate business knowledge into clear requirements, processes and workable solutions. Depending on the workstream, you may support lending, CRM, digital channels, branch services, core banking, cards, data migration or cross-program activities, working with our key technology partners VeriPark and Fiserv. Your insights will help us enhance efficiency, improve customer experiences, and deliver measurable business performance. To thrive in this role, you will bring strong engagement skills, banking knowledge, exceptional organisation and attention to detail, a great attitude, and a willingness to get involved wherever needed.

This is a full-time 18-month contract position, based on a 38-hour work week. The ideal applicant will be based in our Townsville Head Office but applicants in Cairns and Brisbane may also be considered.

About You

• Good business knowledge, ideally gained in banking, financial services or another regulated, customer-focused environment.
• The ability to listen, ask thoughtful questions, understand different perspectives and turn complex information into something clear and useful.
• Confidence working with stakeholders at different levels, including people who may have competing priorities or different views and be able facilitate workshops, meetings and conversations.
• Strong organisation, record keeping, follow-through and attention to detail, with the ability to manage several pieces of work at once.
• An analytical mindset and a genuine interest in improving processes, systems and customer or employee experiences, with the ability to translate business needs into technical requirement, user stories, process maps and training materials
• Clear written and verbal communication skills, with a practical and collaborative working style.
• A willingness to learn Business Analysis methods and digital delivery practices if these are new to you.

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country have been certified as a Great Place to Work and with over 55 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

• Work life balance and flexible working options
• Community Volunteer Leave
• Access to an Employee Assistance Program (EAP)
• Access to our Wellness Program
• Discounts on your Banking and Health Insurance products
• Cultural lunches and social clubs
• Excellent training and development opportunities

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you do have any questions or require other information please contact Hayley on 07 4412 3***.

If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

*Queensland Country Bank limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533.*