Business Analyst

Queensland Country Bank; Townsville City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Work life balance

Birthday Leave

Volunteer Leave

Employee Assistance Program

Wellness Program

Banking product discounts

Training and development

Job summary

Queensland Country Bank is seeking a Business Analyst to join our Digital Transformation Program on a full-time 18-month contract. Based in Townsville head office, you will work with the program team and business to capture current processes, define changes, and translate insights into clear requirements and training materials.

You will engage stakeholders across lending, CRM, digital channels, and core banking, facilitating workshops and ensuring deliverable-focused collaboration.

Qualifications

• Good business knowledge, ideally in banking or regulated environments.
• Ability to translate complex information into clear requirements and user stories.
• Comfortable facilitating workshops and conversations with stakeholders at different levels.
• Strong organisational skills, attention to detail and ability to manage multiple pieces of work.

Responsibilities

• Understand current business processes and identify changes needed for the Digital Transformation program.
• Translate business needs into technical requirements, process maps and training materials.
• Facilitate workshops and meetings with stakeholders to align on priorities and outcomes.
• Collaborate with program team and technology partners to deliver workable solutions.

Skills

Banking knowledge

Stakeholder engagement

Workshop facilitation

Analytical mindset

Process improvement

Requirements gathering

Clear communication

Job description

About the Role

We're looking for a Business Analyst to join our Digital Transformation Program in the Transformation team on a full time 18-month contract. As a Business Analyst, you will get to play a key role in Queensland Country biggest Digital Transformation, working with the program team and business to understand how work is done today, identify what needs to change and translate business knowledge into clear requirements, processes and workable solutions. Depending on the workstream, you may support lending, CRM, digital channels, branch services, core banking, cards, data migration or cross-program activities, working with our key technology partners VeriPark and Fiserv. Your insights will help us enhance efficiency, improve customer experiences, and deliver measurable business performance. To thrive in this role, you will bring strong engagement skills, banking knowledge, exceptional organisation and attention to detail, a great attitude, and a willingness to get involved wherever needed.

This is a full-time 18-month contract position, based on a 38-hour work week. The ideal applicant will be based in our Townsville Head Office but applicants in Cairns and Brisbane may also be considered.

About You

• Good business knowledge, ideally gained in banking, financial services or another regulated, customer-focused environment.
• The ability to listen, ask thoughtful questions, understand different perspectives and turn complex information into something clear and useful.
• Confidence working with stakeholders at different levels, including people who may have competing priorities or different views and be able facilitate workshops, meetings and conversations.
• Strong organisation, record keeping, follow-through and attention to detail, with the ability to manage several pieces of work at once.
• An analytical mindset and a genuine interest in improving processes, systems and customer or employee experiences, with the ability to translate business needs into technical requirement, user stories, process maps and training materials
• Clear written and verbal communication skills, with a practical and collaborative working style.
• A willingness to learn Business Analysis methods and digital delivery practices if these are new to you.

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country have been certified as a Great Place to Work and with over 55 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

Our Benefits

• Work life balance and flexible working options
• Birthday Leave
• Community Volunteer Leave
• Access to an Employee Assistance Program (EAP)
• Access to our Wellness Program
• Discounts on your Banking and Health Insurance products
• Cultural lunches and social clubs
• Excellent training and development opportunities

Eligibility

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Contact

If you do have any questions or require other information please contact Hayley on 07 4412 3730.

Pre-employment checks

If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

Legal

*Queensland Country Bank limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533.*