Business Analyst

Metro Finance; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Modern Sydney office

Social events

Job summary

Metro Finance in Sydney is seeking a Business Analyst with loan servicing experience to support the Product Team in gathering technical and non-technical requirements for the loan servicing portal. You will identify gaps, document processes, and engage business users and the development team to implement improvements.

The role involves workshops with stakeholders, sprint ceremonies, vendor coordination, and creating release notes and UAT scenarios.

Qualifications

• Loan servicing experience essential.
• Asset finance experience is a plus.
• Experience with Agile methodologies.
• Experience working with APIs, DevOps and SharePoint.
• Basic knowledge of JSON, XML and SQL.
• Proficiency with Visio and Lucidchart for process mapping.
• 3+ years in a similar Business Analysis role.
• Australian working rights (citizen or PR) required.

Responsibilities

• Conduct workshops and stakeholder meetings to gather requirements; write user stories and acceptance criteria for the dev team.
• Manage sprints and ceremonies (daily standups, planning, showcases, retros).
• Collaborate with external vendors and oversee feature/requirement implementation.
• Prepare release notes and UAT test scenarios for each sprint; assist business users during UAT.
• Review and test new features and fixes; coordinate with QA to ensure quality.
• Document as-is and to-be processes with workflows and flowcharts; suggest improvements.
• Investigate production issues and follow up until resolution.

Skills

Loan servicing experience

Agile methodologies

APIs

DevOps

SharePoint

JSON

XML

SQL

Visio

LucidChart

Australian working rights

Job description

Summary

We have a great opportunity for a Business Analyst with loan servicing experience to assist the Product Team to gather technical and non-technical requirements for our loan servicing portal, identify gaps, improve and document processes by engaging business users and the development team.

Summary

We have a great opportunity for a Business Analyst with loan servicing experience to assist the Product Team to gather technical and non-technical requirements for our loan servicing portal, identify gaps, improve and document processes by engaging business users and the development team.

Roles and responsibilities

• Conducting workshops and stakeholder meetings to gather requirements. Writing User stories and acceptance criteria for the development team to start executing
• Managing sprints and conducting sprint ceremonies like daily stand ups, sprint planning with development team, showcases, retros.
• Working with external vendors and managing implementation of features / requirements
• Preparing release notes and UAT test scenarios for every sprint and assisting the business users in conducting it
• Reviewing and testing the new features and bugs that are fixed. Working with the QA team during the test phase to ensure the solution is accurate and free of bugs and issues
• Documenting as-is and to-be processes by preparing workflows, flowcharts etc. and suggesting process improvements
• Investigating production support issues and following up until resolution

How to succeed

A passion for customer interactions and ability to build and nurture professional relationships will ensure success in the role.

We are looking for someone with the following:

• Loan servicing experience is essential, asset finance experience highly regarded
• Agile methodology experience
• Working with APIs, DevOps and SharePoint
• Basic understanding of JSON, XML and SQL
• Tools like Visio and LucidChart for process mapping
• 3+ years in a similar role
• Must have Australian working rights (citizen or PR)

Benefits

• Hybrid working model - work 2 days in the office and 3 at home
• A culture that promotes career growth and opportunity
• Working out of a beautiful modern office in Sydney and virtually
• Fun, regular social events so you can get to know your coworkers

We Value Your Wellbeing

Metro Finance believes in diversity, equity, and inclusion and offers a safe environment to grow. Bring your open mind and can-do attitude to help us deliver our award-winning service to clients. Our culture of continuous improvement gives you opportunities to learn. We encourage you to take advantage of all career development opportunities across department teams to help build your skills.

About Metro Finance

We offer an alternative to traditional bank funding with a modern approach and mindset. Our cutting-edge financial products, advanced technology, and local expertise set us apart. We excel at providing a real human experience for our customers, in fact our Sales, Settlements, and Credit teams are all regular CAFBA award winners. We're also proudly "Great Place to Work" certified.