Business Analyst

LMG; City of Brisbane; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

16 weeks parental leave

Sonder wellbeing app

Paid study leave

L&D programs

Foundation donation matching

Volunteer day

Job summary

Loan Market Group (LMG) is seeking a Business Analyst to identify and document future state processes aligning with business goals. You will work across business areas to map requirements, influence data migration, and support integration with the new commission system.

The role supports UAT, change management, and benefits from a hybrid work model with collaborative teams in Brisbane, Melbourne, and Sydney.

Qualifications

• Bachelor's degree in Business Administration, Finance, Information Technology, or a related field.
• Minimum of 5 years of experience as a Business Analyst, preferably in financial services.
• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Experience in projects and ability to manage multiple tasks and deadlines effectively.
• Strong interpersonal skills with the ability to collaborate across cross-functional teams.
• Hybrid work: minimum 2 office days per week, including a team anchor day.
• 16 weeks paid parental leave (plus superannuation support) and access to Sonder wellbeing app.
• Dedicated paid study leave and L&D programs for career development.
• Participation in the Loan Market Group Foundation (with donation matching) and a paid volunteer day.

Responsibilities

• Requirements elicitation & management: Lead workshops to capture and document comprehensive business and functional requirements.
• Translate business requirements into clear functional specs, user stories, and acceptance criteria.
• Manage requirements traceability to ensure all needs are met by the new solution.
• Analyse current commission structures, sales data, and financial reports to identify trends and opportunities.

Skills

Analytical thinking

Communication skills

Stakeholder facilitation

Problem solving

Hybrid work coordination

Education

Bachelor's degree in Business Administration/Finance/Information Technology

Job description

We are Australasia’s largest privately owned aggregator group, backing more than 6,000 brokers and advisers across Australia and New Zealand. Partnering with over 110 banks and lenders, we support independent businesses alongside our own Loan Market brand. In FY26, our brokers helped over 400,000 people settle over $167 billion in loans and reached a collective loan book of $428 billion, proof of what happens when scale meets real drive.

We live our values in everything we do. Compassion for our customers, doing what we say, being curious and thinking openly, going further together. We’re ambitious, but we keep our feet on the ground, always hungry, always humble, and focused on being the absolute best at what we do. We were proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services & in 2025!

About the role:

The Business Analyst will play a critical role in identifying and analysing the relevant business processes and documenting future state processes ensuring they align with business goals and industry best practice.

This role requires a strong technical aptitude, including the ability to understand technical architectures, data flows, and system integrations.

This role is crucial for delivering LMG’s Commission System replacement. This role is available to candidates based in Brisbane, Melbourne and Sydney.

Key responsibilities:

Requirements Elicitation & Management:

• Business Requirements: Lead workshops with stakeholders to capture, analyse, and document comprehensive business and functional requirements.
• Functional Specifications: Translate business requirements into clear functional specifications, user stories, and acceptance criteria.
• Manage Requirements: Manage the requirements traceability matrix to ensure all business needs are met by the new solution.
• Analysis: Analyse existing commission structures, sales data, and financial reports to identify trends, gaps, and opportunities for improvement.

Process Mapping & Uplift:

• Current and Future state: Document current-state ("as-is") processes and assist with design of optimised, future-state ("to-be") processes that leverage the out-of-the-box capabilities of the new system, minimising customisation and driving operational efficiency.
• Continuous Improvement: Identify opportunities for process improvements and efficiencies in the commissions process.

Data Migration & Integration Support:

• Data Migration: Work with data owners to analyse, cleanse, and map legacy data structures from the 2 decommissioned applications into the new data model.
• Integration: Define and document integration requirements (eg APIs, data feeds) between the new commission system and existing internal systems.
• Collaboration: Collaborate closely with the vendor’s build and QA teams to ensure they have a crystal-clear understanding of the requirements.
• Validate configuration: Review vendor configuration design documents to ensure they align with business expectations.

Testing & Business Readiness (UAT):

• UAT strategy and execution: Define the UAT strategy, write comprehensive test scenarios/scripts, and coordinate internal business users during UAT execution.
• Defect Management: Help triage defects during testing, acting as the conduit between internal testers and the vendor’s QA team.

Project Management and Change Management Support

• Project Reporting: Support the project manager in creation of project reports, risk and issue management
• Training and Support: Provide training and support to end-users on the new system(s)

To succeed in this role you will bring with you:

• Education: Bachelor's degree in Business Administration, Finance, Information Technology, or a related field.
• Experience: Minimum of 5 years of experience as a Business Analyst, preferably in financial services
• Analytical Skills: Strong analytical and problem-solving skills with a keen attention to detail.
• Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Project Management: Experience in projects and the ability to manage multiple tasks and deadlines effectively.
• Interpersonal Skills: Strong interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Flexibility & Balance: Hybrid work (min. 2 office days per week, including a team anchor day),
• Family & Wellbeing: 16 weeks paid parental leave (plus superannuation support), and access to the Sonder wellbeing app.
• Growth & Development: Dedicated paid study leave and L&D programs for each stage of your career
• Community: Participation in the Loan Market Group Foundation (with donation matching) and a paid volunteer day.

Using AI in your application:

At LMG we embrace innovation, and we are comfortable with candidates using AI tools to assist in preparing their application. We encourage you to use these tools to polish your resume but please be mindful that your application should remain an honest representation of your own experience and qualifications. We are keen to get to know your true capabilities and how your specific background aligns with our team, which we will explore further in our conversations and interviews.