Bus Service Supervisor

CMV Trucks; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Stable full-time role

Career development

Supportive team

Employee benefits

Job summary

CMV Truck & Bus Derrimut seeks a full‑time administrator to support the Bus Service Manager with costing, invoicing and compliance. Based in Derrimut, you will help deliver a high level of service, meet RO costing targets and maintain accurate records for the department’s financial performance.

You will also assist with customer relations, team support and ensure service system records remain up to date, contributing to strong workshop KPIs and a positive, safety‑focused work environment.

Qualifications

• Automotive industry experience is preferred.
• Previous supervisory experience is desirable.
• Strong commitment to safety and WHS practices.
• Solid administration and computer skills are required.
• Strong verbal and written communication and time management skills.
• Well-organised with good attention to detail.
• Demonstrate initiative, leadership potential and a positive attitude.

Responsibilities

• Keep customers updated on the status of repairs.
• Schedule service appointments based on customer needs and workshop capacity.
• Explain expected timeframes, costs and payment options clearly.
• Handle customer queries promptly and professionally.
• Maintain accurate daily records of service department activity.
• Collaborate with OEM representatives and update the service team.
• Monitor WIP to meet daily repair order targets.
• Manage aged and warranty repair orders in line with KPIs.
• Ensure completed jobs are invoiced promptly.
• Improve WIP processes with stakeholders.
• Follow up on outstanding debtor and creditor accounts.

Skills

Supervisory experience

Customer service

Time management

Administrative skills

Tools

MS Excel

Job description

In this role, you will support the Bus Service Manager by overseeing the department’s costing and administrative functions. This is a full-time role and based in Derrimut. You will play an important part in delivering a high level of customer service, meeting repair order costing targets and ensuring accurate record keeping supporting the department’s financial performance.

You will also help build strong customer relationships, support team members and ensure service system records are accurate and up to date.

Key Responsibilities

• Keep customers updated on the status of repairs
• Schedule service appointments based on customer needs and workshop capacity
• Clearly explain expected timeframes, costs, and payment options
• Ensure customer queries are handled promptly and professionally
• Maintain accurate daily records of all service department activity
• Work with OEM representatives and provide updates to the service team
• Monitor and manage Work in Progress (WIP) to meet daily repair order (RO) targets
• Manage aged and warranty repair orders in line with KPIs
• Ensure completed jobs are invoiced promptly
• Work with key stakeholders to improve WIP processes
• Follow up on outstanding debtor and creditor accounts

About You

• You have Automotive industry experience
• Previous supervisory experience is desirable
• Strong commitment to safety and WHS practices
• Solid administration and computer skills
• Strong verbal and written communication and time management skills
• Well-organised with good attention to detail
• Demonstrate initiative, leadership potential, and a positive attitude

What we offer:

• Stable, full-time employment with a long-standing family-owned Australian business
• Opportunities for career development and progression across the CMV Group
• A supportive and collaborative team environment
• Access to a range of employee benefits, discounts and wellbeing initiatives
• Modern facilities and systems within a growing and successful dealership
• The opportunity to work with leading truck and bus brands including Volvo, Mack and UD Trucks
• We live by our 5 values!

About Us

CMV Truck & Bus Derrimut is the flagship dealership of CMV Truck & Bus and part of the family-owned CMV Group, a proudly Australian business with over 90 years of success. As the Victorian dealer for Mack, Volvo and UD Trucks, we employ more than 500 people across Victoria and continue to grow through our commitment to customer service, innovation and people development. Our culture is built on five core values:Safety First | Can Do | Ask the Question | Do the Right Thing | Mutual Respect

If you're looking for a role where you can make a genuine contribution, develop your skills and be part of a successful team, we'd love to hear from you.

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