Builder Liaison & Customer Service Specialist

Hallett Business Services Pty; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-site gym

Employee Assistance Program

Growth opportunities

Friendly team environment

Optional uniform

Novated leasing

Job summary

The Hallett Group is seeking a Customer Service Officer / Builder Liaison to support builders, suppliers and internal teams. You will deliver accurate, timely and professional service in a fast-paced environment, acting as the first point of contact and coordinating delivery stages to ensure a smooth customer experience.

Based in our South Australian operations, this role offers a permanent full-time path or a maternity contract with potential for permanent conversion.

Qualifications

• Versatile background in customer service or similar support roles.
• Clear, confident communication and a warm, professional manner.
• Strong attention to detail with a high level of accuracy.
• Excellent time management skills, with the ability to multitask and prioritise in a fast-paced environment.
• Experience in the building or plumbing industry is advantageous, but not essential.
• A positive, 'can do' attitude with the ability to work independently and as part of a team.

Responsibilities

• Build and maintain strong relationships by, being the first point of contact for builders and their trades, and keeping them informed and updated on orders
• Data entry of orders and process quotes
• Answer incoming calls and make outgoing calls
• Coordinate delivery stages and manage timelines with internal and external teams
• Troubleshoot issues and provide practical solutions
• Work closely with internal teams including Account Managers, Purchasing, Warehouse and Transport to ensure the best customer experience

Skills

Customer service

Communication

Time management

Multitasking

Attention to detail

Job description

The Hallett Group is seeking a Customer Service Officer / Builder Liaison to support builders, suppliers and internal teams. You will deliver accurate, timely and professional service in a fast-paced environment, acting as the first point of contact and coordinating delivery stages to ensure a smooth customer experience.

Based in our South Australian operations, this role offers a permanent full-time path or a maternity contract with potential for permanent conversion.