Broker Support & Mortgage Operations Specialist

Bey; Adelaide; On-site; AUD 79,000 - 88,000; Full time

Benefits offered by this job

Work-life balance days

Volunteer days

Employee discounts

Wellbeing program

Career development

Job summary

Beyond Bank is a leading Australian mutual bank seeking a Broker Support Administration Officer. You will manage home loan applications, coordinate lending activities and liaise with brokers and internal teams to ensure smooth progression and high service levels.

You will drive policy guidance, documentation checks, data integrity and timely responses while supporting accreditation processes, escalations and continuous improvement across the broker channel.

Qualifications

• Experience in lending, broker support, banking or financial services administration.
• Understanding of home lending processes.
• Excellent communication and stakeholder engagement.

Responsibilities

• Deliver timely, professional and solution-focused support to Brokers, members and internal stakeholders.
• Manage and coordinate mortgage applications throughout the lending lifecycle, ensuring efficient progression and quality outcomes.
• Build trusted broker relationships through proactive communication, responsiveness and ownership of enquiries.
• Support brokers with policy guidance, documentation requirements, applications updates and scenario assistance.
• Coordinate and resolve enquiries, issues and escalation in a timely and professional manner.
• Maintain accurate records across lending and CRM systems while ensuring compliance and data integrity.
• Prioritise competing workloads to achieve agreed service levels and operational objectives.
• Support broker accreditation administration and commission processing activities.
• Identify and escalation and assist in resolving operational, quality and compliance risks.
• Working collaboratively with internal stakeholders to deliver positive outcomes.
• Contribute to continuous improvement initiatives that enhance efficiency, service delivery and broker experience.
• Support knowledge sharing, capability development and positive team culture within Broker Operations

Skills

Lending knowledge

Broker support

Banking operations

Stakeholder engagement

Job description

Beyond Bank is a leading Australian mutual bank seeking a Broker Support Administration Officer. You will manage home loan applications, coordinate lending activities and liaise with brokers and internal teams to ensure smooth progression and high service levels.

You will drive policy guidance, documentation checks, data integrity and timely responses while supporting accreditation processes, escalations and continuous improvement across the broker channel.