Broker Support Administration Officer

Bey; Adelaide; On-site; AUD 79,000 - 88,000; Full time

Benefits offered by this job

Work-life balance days

Volunteer days

Employee discounts

Wellbeing program

Career development

Job summary

Beyond Bank is a leading Australian mutual bank seeking a Broker Support Administration Officer. You will manage home loan applications, coordinate lending activities and liaise with brokers and internal teams to ensure smooth progression and high service levels.

You will drive policy guidance, documentation checks, data integrity and timely responses while supporting accreditation processes, escalations and continuous improvement across the broker channel.

Qualifications

• Experience in lending, broker support, banking or financial services administration.
• Understanding of home lending processes.
• Excellent communication and stakeholder engagement.

Responsibilities

• Deliver timely, professional and solution-focused support to Brokers, members and internal stakeholders.
• Manage and coordinate mortgage applications throughout the lending lifecycle, ensuring efficient progression and quality outcomes.
• Build trusted broker relationships through proactive communication, responsiveness and ownership of enquiries.
• Support brokers with policy guidance, documentation requirements, applications updates and scenario assistance.
• Coordinate and resolve enquiries, issues and escalation in a timely and professional manner.
• Maintain accurate records across lending and CRM systems while ensuring compliance and data integrity.
• Prioritise competing workloads to achieve agreed service levels and operational objectives.
• Support broker accreditation administration and commission processing activities.
• Identify and escalation and assist in resolving operational, quality and compliance risks.
• Working collaboratively with internal stakeholders to deliver positive outcomes.
• Contribute to continuous improvement initiatives that enhance efficiency, service delivery and broker experience.
• Support knowledge sharing, capability development and positive team culture within Broker Operations

Skills

Lending knowledge

Broker support

Banking operations

Stakeholder engagement

Job description

• Compensation: AUD 76000 - AUD 85000 - yearly

Company Description

• Full time opportunity (75 hours per fortnight)
• Salary range: $78,700 to $88,200 including super

Beyond Bank is one of Australia's largest, 100% member-owned mutual banks with a credit union heritage. We provide personal, business and community banking to more than 300,000 members and operate over 50 branches nationally.

Our vision is to create better lives by caring for our members and communities.

Beyond Bank is a Certified B Corp, meeting high standards of social and environmental impact. We are proud to use our business to drive positive outcomes that benefit our members, communities and people.

Our values of Member Obsession, Empowering Communities, Shared Ambition and Championing Sustainabilityare integral to all that we do and are the standards to which we hold ourselves. The way we work is also demonstrated by the behaviours that we are accountable to uphold:Own It, Call it Out, Be Respectful, Bring Your A Game, Make A Difference and Right Things Right Way.

Job Description

The role

As a Broker Support Administration Officer, you will play a critical role in the success of Beyond Bank’s Third-Party Broker Channel. Working within a high-performing and fast paced environment, you will work within the Broker Operations team and deal directly with Brokers, Business Development Managers and internal stakeholders to ensure the seamless management and progression of home loan applications.

The role combines operational excellence, stakeholder engagement and lending administration expertise to deliver outstanding broker and member experiences. You will take ownership of loan application workflows, manage enquiries and escalations, coordinate key lending activities and contribute to continuous improvement of processes that support the growth and success of the Broker Channel.

In this role, you will

• Deliver timely, professional and solution-focused support to Brokers, members and internal stakeholders
• Manage and coordinate mortgage applications throughout the lending lifecycle, ensuring efficient progression and quality outcomes
• Build trusted broker relationships through proactive communication, responsiveness and ownership of enquiries
• Support brokers with policy guidance, documentation requirements, applications updates and scenario assistance
• Coordinate and resolve enquiries, issues and escalation in a timely and professional manner
• Maintain accurate records across lending and CRM systems while ensuring compliance and data integrity
• Prioritise competing workloads to achieve agreed service levels and operational objectives
• Support broker accreditation administration and commission processing activities
• Identify and escalation and assist in resolving operational, quality and compliance risks
• Working collaboratively with internal stakeholders to deliver positive outcomes
• Contribute to continuous improvement initiatives that enhance efficiently, service delivery and broker experience
• Support knowledge sharing, capability development and positive team culture within Broker Operations

Qualifications

About you

You are a highly organised and customer-focus professional who enjoys working in a high volume environment where no two days are the same. You bring a strong service mindset, exceptional attention to detail and the ability to build productive relationships with a diverse range of stakeholders.

You take ownership of your work, communicate confidently and proactively and are motivated by delivery positive outcomes for both brokers and members.

• Experience in lending, broker support, banking or financial services administration
• Understanding of home lending processes
• Excellent communication and stakeholder engagement

See yourself in our team

Join a team that is passionate about delivering exceptional experiences for brokers and members while supporting the continued growth of Beyond Bank’s Broker Channel.

You will work alongside experienced lending and broker professionals who value collaboration, continuous improvement and service excellence. This is an opportunity to build your expertise in mortgage lending, develop meaningful stakeholder relationships and contribute directly to the growth and success of one of Australia’s leading member-owned banks.

Success in this role requires strong organisational skills, attention to detail, sound judgement and a proactive approach to problem solving. You will thrive on building strong relationships, delivering expectational service and ensuring applications progress efficiently while maintaining compliance and quality standards.

Additional Information

Why work for Beyond Bank?

We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at [emailprotected]

There are even more benefits:

• Additional 3 paid work-life balance days
• Paid community volunteer days to support community organisations across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• A flexible and diverse working environment
• Career development opportunities, training and coaching

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

What does our recruitment process look like?

The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

As a Certified B Corp, we use our business as a force for good.