AU Mortgage Broker Support Officer | Day shift | Onsite

GBSS (Galilee Business Support Services); Australia; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

HMO Benefit + free dependent

Leave accrual

Wellness perks

Specific client-initiated benefits

Job summary

GBSS (Galilee Business Support Services) is seeking a Loan Support Officer with Australian mortgage expertise to own the loan pipeline from pre-lodgement to settlement. You will manage submissions across ApplyOnline, LoanApp, and aggregator platforms with strict compliance and accurate servicing calculations.

You will verify documents, ensure policy alignment, and maintain proactive client and lender communication.

Qualifications

• Minimum 2 years of hands-on end-to-end Australian loan processing.
• Proficiency with ApplyOnline, LoanApp, and leading AU CRM/aggregator platforms.
• Strong knowledge of lender credit policies, serviceability calculators, and mortgage deal packaging.
• Excellent written and verbal communication with clients and lenders.
• Detail-oriented and proactive in anticipating pipeline bottlenecks.

Responsibilities

• Take full ownership of loan files across ApplyOnline, LoanApp, and aggregator platforms—ensuring fast, accurate submissions from lodgement to unconditional approval.
• Perform thorough initial document checks, verify income and bank statements, and ensure compliance with BID and Best Interests Duty guidelines.
• Partner with sales to run servicing capacity calculations, assess policy fit, and structure optimal financing solutions for clients.
• Keep clients updated, collect outstanding items, obtain signatures, and liaise with lenders/assessors to resolve MIRs promptly.
• Monitor file status and remove roadblocks to keep applications moving toward settlement.

Skills

End-to-end mortgage processing

Mortgage policy

Client liaison & communication

Attention to detail

Tools

ApplyOnline

LoanApp

CRM platforms

Job description

Official role title: Loan Support Officer

About the Role:

Are you an Australian mortgage expert who knows the ins and outs of a loan file from initial intake all the way to settlement? We’re seeking a sharp, detail-focusedLoan Support Officerwith solidend-to-end AU mortgage processing experienceto take ownership of our loan pipeline.

In this role, you won’t just pass along paperwork—you’ll drive applications from pre-lodgement, servicing, and structuring right through to formal approval and settlement. You’ll be the central engine ensuring total compliance, accurate servicing calculations, precise policy alignment, and seamless client communication every step of the way.

Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! Grow with GBSS, where your potential meets opportunity.

What You’ll Be Doing

• End-to-End Application Management:Take full ownership of loan files across ApplyOnline, LoanApp, and aggregator platforms—ensuring fast, accurate, and high-quality submissions from lodgement to unconditional approval.
• Document Verification & Quality Control:Perform thorough initial document checks, verify income/bank statements, and ensure bulletproof compliance with BID and Best Interests Duty guidelines.
• Servicing & File Structuring:Partner directly with the sales team to run servicing capacity calculations, assess lender policy fit, and structure optimal finance solutions for clients.
• Proactive Client & Lender Liaison:Keep clients fully updated, collect necessary outstanding items, obtain signatures, and liaise with lenders and assessors to resolve MIRs promptly.
• Pipeline Tracking:Monitor file status continuously, removing roadblocks to keep applications moving efficiently toward formal approval and settlement.

About You

• AU Mortgage Specialist:Minimum2 years of hands-on, end-to-end Australian loan processing experience(exposure to non-bank lenders and alternative policy solutions is highly regarded).
• Tech-Savvy:Highly proficient with ApplyOnline, LoanApp, and leading AU CRM/aggregator platforms.
• Credit & Policy Sharpness:Strong grasp of lender credit policies, serviceability calculators, and mortgage deal packaging.
• Top-Notch Communicator:Exceptional written and verbal communication skills with the confidence to manage client expectations and negotiate smoothly with lender assessors.
• Detail-Oriented & Proactive:High accuracy under pressure with a proactive mindset to anticipate pipeline bottlenecks before they happen.

Why Join Us?

• HMO Benefit + free dependent
• Leave accrual
• Wellness perks
• Specific client-initiated benefits