Mortgage Broker Support Specialist

Beyond Bank Australia; Adelaide; On-site; AUD 79,000 - 88,000; Full time

Benefits offered by this job

Work-life days

Volunteer days

Employee discounts

Flexible environment

Career development

Job summary

Beyond Bank Australia is seeking a Broker Support Administration Officer to drive the success of its Third-Party Broker Channel. In a fast-paced environment, you will work within the Broker Operations team and interact with Brokers, Business Development Managers and internal stakeholders to manage home loan applications.

You will own loan workflows, handle inquiries and escalations, build trusted broker relationships through proactive communication, and contribute to continuous improvement of

Qualifications

• Experience in lending, broker support, banking or financial services administration.
• Understanding of home lending processes.
• Excellent communication and stakeholder engagement.

Responsibilities

• Deliver timely, professional and solution-focused support to Brokers, members and internal stakeholders.
• Manage and coordinate mortgage applications throughout the lending lifecycle, ensuring efficient progression and quality outcomes.
• Build trusted broker relationships through proactive communication, responsiveness and ownership of enquiries.
• Support brokers with policy guidance, documentation requirements, applications updates and scenario assistance.
• Coordinate and resolve enquiries, issues and escalation in a timely and professional manner.
• Maintain accurate records across lending and CRM systems while ensuring compliance and data integrity.
• Prioritise competing workloads to achieve agreed service levels and operational objectives.
• Support broker accreditation administration and commission processing activities.
• Identify and escalating and assist in resolving operational, quality and compliance risks.
• Working collaboratively with internal stakeholders to deliver positive outcomes.
• Contribute to continuous improvement initiatives that enhance efficiently, service delivery and broker experience.
• Support knowledge sharing, capability development and positive team culture within Broker Operations.

Skills

Lending experience

Broker support

Banking familiarity

Stakeholder engagement

Job description

Beyond Bank Australia is seeking a Broker Support Administration Officer to drive the success of its Third-Party Broker Channel. In a fast-paced environment, you will work within the Broker Operations team and interact with Brokers, Business Development Managers and internal stakeholders to manage home loan applications.

You will own loan workflows, handle inquiries and escalations, build trusted broker relationships through proactive communication, and contribute to continuous improvement of