Broker Support Officer

Beyond Bank Australia; Western Australia; On-site; AUD 75,000 - 83,000; Full time

Benefits offered by this job

Additional work-life balance days

Paid community volunteer days

Employee discounts

Career development opportunities

Flexible working environment

Job summary

A member-owned mutual bank is seeking a Broker Support Officer to manage loan processing and maintain strong relationships with accredited Brokers. The ideal candidate will possess a solid understanding of mortgage lending and compliance, with excellent communication skills. This role is based in Adelaide, Melbourne, or Perth, offering a full-time position with a salary range of $75,000 to $83,000 per year, alongside benefits such as additional paid work-life balance days and community volunteer days.

Qualifications

• Proven grasp of mortgage lending and compliance regulations.
• Ability to interpret complex financial documents.
• Strong communication and relationship-building skills.

Responsibilities

• Process loan applications effectively and accurately.
• Maintain strong relationships with Brokers and customers.
• Resolve inquiries and complaints promptly.

Skills

Mortgage lending knowledge

Communication skills

Problem-solving skills

Attention to detail

Knowledge of the National Consumer Credit Act

Education

Relevant tertiary qualification

Job description

• This role can be based in Adelaide, Melbourne or Perth
• Full time opportunity (75 hours per fortnight)
• Salary range: $75,000 to $83,000 per year

Be part of Beyond Bank—a bank that is for and with you

We are one of Australia's largest, 100% member owned mutual banks with a credit union heritage. With more than 300,000 members and more than 50 branches across five states & territories, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive and supportive environment where you can continue progressing, no matter what stage of your career you are at.

Our values of: customer obsessed; empowering communities; right things, right way; shared ambition; and championing sustainability are integral to all that we do and are the standards to which we hold ourselves.

Job Description

Use your lending knowledge without chasing sales targets! As a Broker Support Officer, you’ll be the driving force behind seamless loan processing for our valued accredited brokers, delivering exceptional service and building strong relationships that position Beyond Bank as their go-to financial partner. You’ll own each loan file from lodgement to settlement, ensuring accuracy, compliance, and timely outcomes while keeping Brokers informed every step of the way. With your deep knowledge of mortgage lending and knack for multitasking, you’ll help shape positive lending experiences that inspire trust and advocacy.

Responsibilities

• Proactively identify and deliver tailored solutions for Third-Party lending applications, ensuring customer and Broker needs are met with speed and precision.
• Maintain strong Service Level Agreements by collaborating effectively with both internal teams and external partners.
• Build lasting member relationships through needs-based advice, driving loyalty and deeper engagement with Beyond Bank.
• Resolve Broker and member concerns swiftly, including escalated complaints, ensuring outcomes exceed expectations.
• Champion member retention by spotting opportunities to strengthen relationships and promote Beyond Bank’s full suite of services.
• Stay sharp with up-to-date product, system, and credit policy knowledge, while confidently navigating complex financial documents and structures.
• Contribute to the success of the Third-Party Broker Channel by achieving conversion, sales, and referral targets.
• Drive continuous improvement by challenging the status quo, sharing expertise, and embracing innovation and change as a collaborative team player.

Qualifications

• You’ll bring a strong grasp of mortgage lending, credit policies, and compliance, backed by a relevant tertiary qualification and deep knowledge of the National Consumer Credit Act.
• Your sharp attention to detail and ability to interpret complex financial documents will ensure every application meets regulatory and policy standards.
• With excellent communication and problem-solving skills, you’ll build trusted relationships across Brokers, customers, and internal teams.
• You’ll thrive in both independent and team settings, managing time effectively and adapting quickly to new systems and processes.
• Your proactive mindset and commitment to continuous learning will help drive innovation and elevate the Broker experience.

Additional Information

As a Broker Support Officer, you will join a dynamic team of finance professionals, who deliver outstanding personalised service to our broker partners. In this role, we continually grow Beyond Bank’s footprint in the community. The broker team deliver incremental growth to the bank by delivering high volumes of new business, and new to bank members, helping the bank achieve its annual goals. Join our team and enjoy a fast-paced role where each day brings new challenges, new learning opportunities and a sense of achievement.

Why work for Beyond Bank?

We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles. Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at [e-mail].

Benefits

• Additional 3 paid work-life balance days
• Paid community volunteer days to support community organisations across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• A flexible and diverse working environment
• Career development opportunities, training and coaching

Recruitment Process

The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Application Process

To find out more about Beyond Bank visit beyondbank.com.au or for more information contact [e-mail].

Applications close 04/05/2025.

Consent

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.