Broker Assistant

Tidal Insurance Brokers; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary + super

Ongoing training

Supportive team environment

Long-term career opportunity

Work-life balance

Job summary

Tidal Insurance Brokers on the Gold Coast is seeking a reliable and highly organised Broker Assistant to join our growing team. You will support the commercial broking group with day-to-day administration and client service, ensuring accuracy and timely handling of files.

Ideal candidates hold a Tier 1 General Insurance qualification (or be in progress), have strong Microsoft Office skills, and can manage multiple priorities with professionalism. Australian working rights are required.

Qualifications

• Tier 1 General Insurance qualification (completed or in progress).
• Strong computer skills and proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Australian citizenship, permanent residency or unrestricted working rights.

Responsibilities

• Support brokers with day-to-day insurance administration.
• Prepare client and policy documentation.
• Liaise with insurers regarding renewals, endorsements and policy amendments.
• Manage client records, file notes and policy maintenance.
• Prepare claims histories and other supporting documentation.
• Manage follow-ups, diaries and outstanding tasks.
• Assist with compliance requirements and file reviews.
• Provide professional service via phone and email.

Skills

Reliability

Punctuality

Organised

Conscientious

Attention to detail

Multi-tasking

Proactive

Professional communication

Education

Tier 1 General Insurance qualification

Tools

Microsoft Office

Insight

Job description

Tidal Insurance Brokers is seeking a reliable, conscientious and highly organised Broker Assistant to join our growing team.

We're looking for someone who takes ownership of their work, follows through on commitments, manages their tasks effectively and takes pride in getting things right the first time. This is a role for someone who is dependable, proactive and committed to delivering a high standard of service.

Broker Assistant (Insurance) | Client Service & Insurance Administration

Arundel, Gold Coast QLD

Full-Time

Tidal Insurance Brokers is seeking a reliable, conscientious and highly organised Broker Assistant to join our growing team.

We're looking for someone who takes ownership of their work, follows through on commitments, manages their tasks effectively and takes pride in getting things right the first time. This is a role for someone who is dependable, proactive and committed to delivering a high standard of service.

About Us

Tidal Insurance Brokers is a Gold Coast-based insurance brokerage specialising in Commercial and Personal Insurance. We are known for our responsive service, strong insurer relationships and structured systems that deliver quality outcomes for our clients.

The Role

Working closely with our Commercial Broking team, your responsibilities will include:

• Supporting brokers with day-to-day insurance administration

• Preparing client and policy documentation

• Liaising with insurers regarding renewals, endorsements and policy amendments

• Managing client records, file notes and policy maintenance

• Preparing claims histories and other supporting documentation

• Managing follow-ups, diaries and outstanding tasks

• Assisting with compliance requirements and file reviews

• Providing professional service via phone and email

About You

You are:

• Reliable, punctual and accountable

• Organised and process-driven

• Conscientious with strong attention to detail

• Able to manage multiple priorities effectively

• Proactive and willing to take ownership of your work

• Professional in your communication and presentation

You will also have:

• Tier 1 General Insurance qualification (completed or in progress)

• Strong computer skills and proficiency in Microsoft Office

• Excellent written and verbal communication skills

• Australian citizenship, permanent residency or unrestricted working rights

Experience as a Broker Assistant, Insurance Administrator or within an insurance brokerage is highly regarded. Experience with Insight software is advantageous, but not essential.

What's on Offer

• Competitive salary + superannuation

• Ongoing training and professional development

• Supportive and collaborative team environment

• Stable, long-term career opportunity

• Strong work-life balance