Senior Technical Support Engineer: Network Incident Mastery

Hillsberry Care Pty Ltd; Sydney; Sur place; AUD 90 000 - 115 000; Plein temps

Avantages offerts par ce poste

Flexible work options

LinkedIn Learning access

Study and volunteer leave

Referral program

Résumé du poste

BAI Communications is seeking a Level 2 Technical Support Specialist (Broadcast) to join the NOC/Service Desk in Sydney for an 18-month fixed-term contract. You will resolve complex incidents, perform deep diagnostics, and support critical broadcast infrastructure to ensure service continuity.

You will work with telecommunications technologies, provide technical leadership, document processes, and contribute to continuous improvement initiatives to reduce MTTR and uphold SLAs.

Qualifications

• 3–5+ years in telecommunications or ICT with incident resolution experience.
• Experience in NOC/service desk environments and major incident support.
• Strong technical writing and documentation skills.

Responsabilités

• Receive, triage and resolve complex incidents escalated from the NOC and Service Desk.
• Perform advanced fault diagnostics across telecom networks and infrastructure.
• Provide technical leadership during high-impact incidents.
• Support Major Incident Management as a technical subject matter expert.
• Analyse network and incident data to identify recurring issues and drive problem management.
• Contribute to improvements that reduce MTTR and increase network availability.
• Monitor service configuration accuracy and support configuration management practices.
• Prepare operational reports and track SLA and performance metrics.
• Develop knowledge articles and technical documentation.
• Mentor and support technical capability development across Service Management teams.

Connaissances

Network troubleshooting

Technical writing

Stakeholder engagement

ITIL Foundation

Analytical skills

Formation

ITIL Foundation Certification

Outils

Network monitoring systems

Description du poste

BAI Communications is seeking a Level 2 Technical Support Specialist (Broadcast) to join the NOC/Service Desk in Sydney for an 18-month fixed-term contract. You will resolve complex incidents, perform deep diagnostics, and support critical broadcast infrastructure to ensure service continuity.

You will work with telecommunications technologies, provide technical leadership, document processes, and contribute to continuous improvement initiatives to reduce MTTR and uphold SLAs.