Brisbane Workers' Comp Claims Leader

Linfox; Brisbane; On-site; AUD 110,000 - 150,000; Full time

Job summary

Linfox in Brisbane is seeking a Workers' Compensation Claims Manager to lead our Self-Insurance team. You will manage claims, collaborate with stakeholders, and drive return-to-work outcomes while ensuring compliance with Comcare requirements.

This onsite role reports to the General Manager, Comcare & Commercial HR, and involves evidence gathering, data accuracy, and continuous improvement in claims management.

Qualifications

• Experience in workers' compensation claims management.
• Knowledge of Comcare obligations and return-to-work frameworks.
• Ability to gather evidence and make regulated determinations.

Responsibilities

• Gather, assess and review evidence to support claim determinations in accordance with legislative timeframes.
• Manage a portfolio of workers' compensation claims ensuring compliance with obligations and KPIs.
• Communicate with injured employees throughout the claims process and provide guidance on entitlements and next steps.
• Liaise with rehabilitation providers, medical practitioners and external providers to support recovery and return-to-work.
• Prepare and document evidence-based decisions and maintain accurate records in the claims system.
• Respond to claim queries, support reconsideration/ disputes, and assist in regulatory audits.
• Monitor progress, analyse data, review payments and contribute to process improvements.
• Build relationships with employees, managers and external providers; travel to Queensland sites as required.

Skills

Workers' compensation claims

Insurance

Rehabilitation

Regulatory knowledge

Stakeholder communication

Case management

Job description

Linfox in Brisbane is seeking a Workers' Compensation Claims Manager to lead our Self-Insurance team. You will manage claims, collaborate with stakeholders, and drive return-to-work outcomes while ensuring compliance with Comcare requirements.

This onsite role reports to the General Manager, Comcare & Commercial HR, and involves evidence gathering, data accuracy, and continuous improvement in claims management.