Claims Leader, Personal Injury | Relocate to Brisbane

Troocoo Pty; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Troocoo Pty in Australia is seeking a seasoned Claims Leader for Personal Injury to lead a team in Brisbane. This hands-on role requires coaching staff, managing relationships with key business customers, and guiding statutory and common law claims with data-driven insight.

relocation to Brisbane is required, with a hybrid work model once settled. You are a calm, confident leader who drives change, builds a positive culture, and delivers outcomes.

Qualifications

• Experience in a commercial insurance environment, ideally in workers compensation, life insurance or personal injury claims management
• Change management experience, including leading people through change to achieve business outcomes
• Proven success leading teams to achieve goals and building a positive culture where people grow
• Strong communication and relationship skills, with the empathy to deliver great customer outcomes
• Excellent planning and organisational skills, with the ability to manage competing priorities

Responsibilities

• Lead, coach and motivate a team of personal injury claims specialists to deliver high-quality customer and claims outcomes
• Manage relationships with a portfolio of business customers and key stakeholders
• Provide expert guidance on statutory and common law claims
• Use data and insights to monitor performance, identify trends and drive continuous improvement
• Lead your team confidently through change, keeping them engaged, focused and resilient

Job description

Claims Leader, Personal Injury | Relocate to Brisbane

About the opportunity
Troocoo is partnering with a well-established, purpose-driven insurer to appoint experienced claims leaders to its Brisbane team. The organisation is entering an exciting new chapter, with strong executive leadership and a business-wide transformation focused on delivering better outcomes for customers and the community.

We're reaching out to claims leaders in Sydney and Melbourne who are ready for a move north. The role is based in the Brisbane CBD, so you'll need to be open to relocating to Queensland. Once you're settled, you'll enjoy a hybrid working arrangement, but fully remote work isn't available.

The role
In this hands-on leadership role, you'll lead, coach and motivate a team of personal injury claims specialists to deliver high-quality customer and claims outcomes. You'll manage relationships with a portfolio of business customers and key stakeholders, and provide expert guidance on statutory and common law claims. You'll use data and insights to monitor performance, identify trends and drive continuous improvement. As the business evolves, you'll lead your team confidently through change, keeping them engaged, focused and resilient.

About you
You're a calm and confident leader who leads by example and brings a balance of empathy and accountability. You'll bring:

• Experience in a commercial insurance environment, ideally in workers compensation, life insurance or personal injury claims management
• Change management experience, including leading people through change to achieve business outcomes
• Proven success leading teams to achieve goals and building a positive culture where people grow
• Strong communication and relationship skills, with the empathy to deliver great customer outcomes
• Excellent planning and organisational skills, with the ability to manage competing priorities

If you've led teams in workers compensation, CTP, life insurance or personal injury claims in New South Wales or Victoria, we'd especially like to hear from you.

What's on offer
You'll also have access to personalised learning and development, study assistance, a holistic health and wellbeing program, and hybrid work once you're based in Brisbane. Most importantly, you'll join a supportive, values-led team where your work makes a genuine difference to people's lives.