Brisbane Systems Support Analyst — Critical Systems Uptime

Traveltechessentialist; City of Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

LinkedIn Learning access

Staff Discounts

Travel Discounts

Career opportunities in a global brand

Job summary

Flight Centre Travel Group in Queensland is seeking a Systems Analyst to provide third-level support for global supply and selling partners. You will help drive system uptime and support transformations across key platforms like TravelBox, HotelHub and HELiO.

The role involves collaboration with vendors and internal teams to resolve issues, improve processes, and deliver system changes in a global operations environment from Brisbane.

Qualifications

• Minimum 1+ years’ experience in information analysis, problem resolution and business process improvement.
• Experience communicating information effectively through written and verbal channels.
• Experience participating in meetings with business representatives and stakeholders.
• Exposure to travel systems and understanding of global booking system complexities is desirable.
• Customer service experience within a support environment is desirable.
• Strong problem-solving, collaboration, communication and relationship-building skills.
• Ability to perform under pressure and manage competing priorities.

Responsibilities

• Provide third-level support for business-critical systems and escalated queries from Global Supply and Selling Partners.
• Investigate, analyse, and resolve business and system-related issues to minimise disruption and improve user experience.
• Deliver setup, maintenance, and support for TravelBox, HotelHub, HELiO, and associated systems.
• Monitor system performance and communicate findings to vendors and stakeholders where required.
• Contribute to system enhancements and new projects as a subject matter expert.
• Develop and maintain system documentation, knowledge articles, and training resources.
• Provide internal training and demonstrations to support effective use of business systems.
• Coordinate release management activities with vendors for system modifications and updates.
• Execute functional testing and review system modification documentation.
• Communicate system issues, outages, and changes to users and vendors globally.
• Support software updates, functional enhancements, and change management activities.
• Proactively recommend process improvements to increase system effectiveness and business outcomes.

Job description

Flight Centre Travel Group in Queensland is seeking a Systems Analyst to provide third-level support for global supply and selling partners. You will help drive system uptime and support transformations across key platforms like TravelBox, HotelHub and HELiO.

The role involves collaboration with vendors and internal teams to resolve issues, improve processes, and deliver system changes in a global operations environment from Brisbane.