Systems Support - Systems Analyst - South Bank, QLD

Global Supply; City of Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Staff discounts

Travel discounts

Career growth

Mental health support

Health discounts

Job summary

Global Supply in Brisbane is seeking a Systems Support - System Analyst to join our Brisbane-based team. You will provide third-level support for critical systems, drive uptime, and help deliver enhancements across TravelBox, HotelHub, HELiO, and related platforms.

You will collaborate with stakeholders and vendors globally, analyze issues, and contribute to system documentation, training, and release activities. A proactive problem-solver with strong communication will thrive here.

Qualifications

• Minimum 1+ years’ experience in information analysis, problem resolution, and business process improvement.
• Experience communicating information effectively through written and verbal channels.
• Experience participating in meetings with business representatives and stakeholders.
• Exposure to travel systems and understanding of global booking system complexities is desirable.
• Customer service experience within a support environment is desirable.
• Strong problem-solving, collaboration, communication, and relationship-building skills.
• Ability to perform effectively under pressure and manage competing priorities.

Responsibilities

• Provide third-level support for business-critical systems and escalated queries from Global Supply and Selling Partners.
• Investigate, analyse, and resolve business and system-related issues to minimise disruption and improve user experience.
• Deliver setup, maintenance, and support for TravelBox, HotelHub, HELiO, and associated systems.
• Monitor system performance and communicate findings to vendors and stakeholders where required.
• Contribute to system enhancements and new projects as a subject matter expert.
• Develop and maintain system documentation, knowledge articles, and training resources.
• Provide internal training and demonstrations to support effective use of business systems.
• Coordinate release management activities with vendors for system modifications and updates.
• Execute functional testing and review system modification documentation.
• Communicate system issues, outages, and changes to users and vendors globally.
• Support software updates, functional enhancements, and change management activities.
• Proactively recommend process improvements to increase system effectiveness and business outcomes.

Skills

Problem solving

Collaboration

Communication

Stakeholder engagement

Tools

TravelBox

HotelHub

HELiO

Job description

Systems Support - Systems Analyst - South Bank, QLD

Job no: 532529
Brand: Global Supply
Work type: Full time
Location: Queensland
Categories: Sales and Customer Service, Operations and Logistics, Digital and Technology

As a Systems Support - System Analyst, you’ll provide third-level support, help drive system uptime and resolution outcomes, and contribute to the ongoing enhancement of key business platforms.

Working in a collaborative global environment, you’ll partner with stakeholders, vendors, and internal teams to solve problems, improve processes, and support the successful delivery of system changes and enhancements.

This Brisbane-based opportunity offers exposure to global systems and the chance to make a meaningful impact across the business.

What you will do:

• Provide third-level support for business-critical systems and escalated queries from Global Supply and Selling Partners
• Investigate, analyse, and resolve business and system-related issues to minimise disruption and improve user experience
• Deliver setup, maintenance, and support for TravelBox, HotelHub, HELiO, and associated systems
• Monitor system performance and communicate findings to vendors and stakeholders where required
• Contribute to system enhancements and new projects as a subject matter expert
• Develop and maintain system documentation, knowledge articles, and training resources
• Provide internal training and demonstrations to support effective use of business systems
• Coordinate release management activities with vendors for system modifications and updates
• Execute functional testing and review system modification documentation
• Communicate system issues, outages, and changes to users and vendors globally
• Support software updates, functional enhancements, and change management activities
• Proactively recommend process improvements to increase system effectiveness and business outcomes

What you will need:

• Minimum 1+ years’ experience in an environment involving information analysis, problem resolution, and business process improvement
• Experience communicating information effectively through written and verbal channels
• Experience participating in meetings with business representatives and stakeholders
• Exposure to travel systems and an understanding of global booking system complexities is desirable
• Customer service experience within a support environment is desirable
• Strong problem-solving, collaboration, communication, and relationship-building skills
• Ability to perform effectively under pressure and manage competing priorities

What you will enjoy:

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Development:Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts:Accessible via our employee-only portal with 500+ of Australia’s leading retailers,health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within

Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and EOT facilities

Mental Health:Support and Employee Assistance Program for staff and family

Social:Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok 2026, Sydney 2027)

Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability:The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment and responsible tourism

Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Please Note: applications can only be considered by candidates who are based in Brisbane and can work without restriction or requiring visa sponsorship. Remote working options are not available for this position.

Applications close: 18 Sep 2026 E. Australia Standard Time

Flight Centre is looking for three Systems Support - System Analysts to support critical Global Supply platforms, resolve complex system issues, and drive continuous improvement. Join a global team where your systems support, business analysis, problem-solving, and stakeholder engagement skills will make a real impact.

Flight Centre is looking for three Systems Support - System Analysts to support critical Global Supply platforms, resolve complex system issues, and drive continuous improvement. Join a global team where your systems support, business analysis, problem-solving, and stakeholder engagement skills will make a real impact.