Global Travel Systems Analyst - 3rd Line Support

StudentUniverse; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

LinkedIn Learning access

Staff discounts

Travel discounts

Job summary

Flight Centre Travel Group in Brisbane is seeking a Systems Support - Systems Analyst to provide third-level support for Global Supply and Selling Partners, ensuring system uptime and effective issue resolution.

You will work with stakeholders and vendors on TravelBox, HotelHub, HELiO, and related platforms, deliver documentation and training, and contribute to system changes and enhancements for a global audience.

Qualifications

• 1+ years’ experience in information analysis, problem resolution, and business process improvement.
• Strong written and verbal communication skills.
• Experience participating in meetings with business representatives and stakeholders.
• Exposure to travel systems and understanding of global booking system complexities is desirable.
• Customer service experience within a support environment is desirable.
• Strong problem-solving, collaboration, communication, and relationship-building skills.

Responsibilities

• Provide third-level support for business-critical systems and escalated queries from Global Supply and Selling Partners.
• Investigate, analyse, and resolve business and system-related issues to minimise disruption and improve user experience.
• Deliver setup, maintenance, and support for TravelBox, HotelHub, HELiO, and associated systems.
• Monitor system performance and communicate findings to vendors and stakeholders where required.
• Contribute to system enhancements and new projects as a subject matter expert.
• Develop and maintain system documentation, knowledge articles, and training resources.
• Provide internal training and demonstrations to support effective use of business systems.
• Coordinate release management activities with vendors for system modifications and updates.
• Execute functional testing and review system modification documentation.
• Communicate system issues, outages, and changes to users and vendors globally.
• Support software updates, functional enhancements, and change management activities.
• Proactively recommend process improvements to increase system effectiveness and business outcomes.

Skills

Problem solving

Communication

Stakeholder management

Collaboration

Customer service

Analytical thinking

Tools

TravelBox

HotelHub

HELiO

Job description

Flight Centre Travel Group in Brisbane is seeking a Systems Support - Systems Analyst to provide third-level support for Global Supply and Selling Partners, ensuring system uptime and effective issue resolution.

You will work with stakeholders and vendors on TravelBox, HotelHub, HELiO, and related platforms, deliver documentation and training, and contribute to system changes and enhancements for a global audience.