Service Manager, Brisbane Branch

HOERBIGER; Brisbane; Presencial; AUD 120.000 - 160.000; Jornada completa

Descripción de la vacante

HOERBIGER is seeking a senior service operations leader to head the Brisbane branch, directing field service and workshop activities with a focus on safety, quality, and customer satisfaction. You will shape a growing service function, develop a high-performing team and drive operational excellence across scheduling, resources, and workflows.

You will lead a team of technical professionals, foster collaboration with customers, and ensure commercially sound outcomes while aligning with

Formación

• Leadership capability to guide cross-functional teams in a technical service environment.
• Experience in managing field service and workshop operations with strong planning skills.
• Proven ability to build trusted customer relationships and deliver consistent experience.
• Knowledge of Ariel compressors and Waukesha gas engines is advantageous.
• Commitment to safety, quality, environmental standards and compliance.
• Strong problem-solving mindset with practical, improvement-focused decisions.
• Ability to manage multiple service demands while ensuring delivery quality.
• Clear stakeholder management across customers, teams and cross-functional colleagues.
• Experience with service-management, ERP and scheduling systems to improve efficiency.

Responsabilidades

• Lead Brisbane branch field service and workshop operations, ensuring safe and high-quality outcomes.
• Develop and coach technical professionals, building capability and a high-performing culture.
• Drive scheduling, resource allocation and workflow management to improve efficiency.
• Build long-term customer relationships through proactive communication and timely issue resolution.
• Resolve service escalations professionally, aligning with customer expectations.
• Champion safety, quality and environmental compliance across all activities.
• Improve systems and processes through continuous-improvement initiatives.
• Support branch profitability by optimizing resources and delivering strong commercial outcomes.

Conocimientos

Leadership

Service operations

Customer partnerships

Safety & quality

Problem solving

Planning & prioritization

Communication

Systems knowledge

Technical background

Mobility

Educación

Trade qualification in Fitting & Machining

Descripción del empleo

Your Mission

Lead and develop HOERBIGER’s service operations across Brisbane, advancing service excellence, consistent standards and customer-focused execution. You will connect customer needs with operational delivery, strengthen local capability and empower the service team to deliver safe, high-quality and commercially sound outcomes.

Shape a growing service function and help set the standard for rotating-equipment support across Australia.

How You Will Make a Difference

• Lead the Brisbane branch’s field service and workshop operations, delivering safe, efficient and high-quality service outcomes.
• Develop and coach technical professionals, building capability and fostering a positive, high-performing team culture.
• Drive operational excellence through effective job scheduling, resource allocation and workflow management.
• Build strong, long-term customer relationships through proactive communication and timely issue resolution.
• Resolve service-related escalations professionally, ensuring customer expectations are understood and addressed.
• Champion safety, quality and environmental compliance across all service activities.
• Improve systems, processes and service consistency through practical continuous-improvement initiatives.
• Support branch profitability by optimizing resources, improving service performance and delivering strong commercial outcomes.

What You Should Be Good At

• Leadership: Proven ability to lead, motivate and develop teams in a technical service or industrial environment.
• Service operations: Experience managing field service and workshop activities with strong planning and organizational skills.
• Customer partnership: Ability to build trusted relationships and deliver consistently positive customer experience.
• Experience with Ariel compressors and Waukesha gas engines will be highly regarded
• Safety and quality: Strong safety leadership and commitment to quality, environmental and compliance standards.
• Problem-solving: A practical, improvement-focused mindset with the confidence to make sound operational decisions.
• Planning and prioritization: Ability to manage multiple service demands while maintaining quality and delivery standards.
• Communication: Clear stakeholder-management skills across customers, team members and cross-functional colleagues.
• Systems knowledge: Experience using service-management, ERP and scheduling systems to improve efficiency and performance.
• Technical background: Proven experience in mechanical service operations and a trade qualification in Fitting & Machining or an equivalent discipline.
• Industry exposure: Experience in compression technology and/or oil & gas or related industries will be highly regarded.
• Mobility: A current Australian Driver’s License and valid passport.

What You Can Look Forward To

• Growth and influence: A key leadership role with scope to shape Brisbane service operations and support the continued growth of the Australian business.
• Learning and development: Access to relevant training and development opportunities that support your professional growth.
• Global collaboration: Work within a global organization operating across more than 40 countries, with access to international expertise and experience.
• A supportive culture: Join a collaborative, customer-focused environment where teamwork and continuous improvement are valued.
• A voice that matters: Contribute ideas, improve ways of working and help influence service standards and business outcomes.
• Stability with ambition: Join a long-established company with more than 130 years of history and a forward-looking approach to innovation and sustainable progress.
• Recognition and benefits: Competitive remuneration, an annual bonus scheme and applicable local benefits.

Who We Are

Join our global team of over 7,500 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology, as well as growth markets such as semiconductor, automation, photonics, aerospace and medical. Guided by our core values - Pioneering Spirit, Courage, Fairness, and Closeness - we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 40 countries and 150 locations, you’ll be part of a culture that values your ideas and your impact.