Lead Workshop & Service Manager - Heavy Equipment

Drake Trailers; Brisbane; On-site; AUD 110,000 - 170,000; Full time

Job summary

The Drake Group is seeking a Brisbane Service Manager to oversee branch service operations, including customer experience, quoting, scheduling and invoicing. You will partner with Estimation, Engineering, Parts and Sales to ensure safe, efficient work that meets our high standards.

With a long-standing position in heavy transport and engineering, you will guide and develop the service team, drive commercial performance, and strengthen relationships with customers in Brisbane.

Qualifications

• At least 10 years’ experience supervising workshops in capital equipment, transport or related industry.
• Strong technical knowledge of heavy equipment, including low-loader trailers.
• Trade qualification in heavy equipment mechanics, welding, or equivalent.
• Ability to read technical drawings and determine repair processes across metal fabrication, electrical fitting, hydraulics and mechanical repairs.
• Demonstrated capability in job scoping, scheduling and workshop job control.
• Strong commercial awareness, including labour utilisation, job costing and invoicing.
• Confident customer communication and relationship-management skills.
• Experience leading teams, managing performance and building a culture of accountability.

Responsibilities

• Lead the day-to-day service and repair operation, maintaining a strong focus on safety, quality, productivity and customer service.
• Manage customer enquiries and provide clear, proactive updates on job progress, expected completion dates and scope changes.
• Scope incoming work and collaborate with the National Estimator to prepare accurate, commercially sound quotations.
• Plan workshop activity, set job timelines and monitor labour efficiency, work in progress and delivery commitments.
• Monitor service revenue, labour utilisation, job margins and overall branch performance.
• Identify opportunities for re-builds, preventative maintenance, technical upgrades and additional service solutions.
• Build strong, long‑term customer relationships through regular communication and site visits.
• Lead, support and develop the service team while promoting accountability and a customer‑first culture.

Skills

Leadership

Customer communication

Team management

Relationship management

Strategic planning

Education

Trade qualification in heavy equipment mechanics or welding

Job description

The Drake Group is seeking a Brisbane Service Manager to oversee branch service operations, including customer experience, quoting, scheduling and invoicing. You will partner with Estimation, Engineering, Parts and Sales to ensure safe, efficient work that meets our high standards.

With a long-standing position in heavy transport and engineering, you will guide and develop the service team, drive commercial performance, and strengthen relationships with customers in Brisbane.