Brisbane: E-commerce Support & Operations Specialist

Future Tile; Brisbane; Presencial; AUD 60 000 - 65 000; Tempo integral

Resumo da oferta

Future Tile is an online tile store based in Brisbane. We manage orders online, assist customers via chat and email, and handle in-showroom visits at our Fortitude Valley showroom. You’ll ensure orders move smoothly from checkout to delivery and help with pickups and samples.

Ideal candidates have experience in e-commerce customer support or logistics, working knowledge of Shopify, and a friendly, organised approach. This is a full‑time role in Brisbane with on‑site work.

Qualificações

• Experience in e-commerce customer support, online retail operations, customer service or logistics.
• Shopify or similar platform experience is a plus.
• Clear and friendly in writing and on the phone.
• Organised—closes loops and ensures orders don’t slip.
• Willing to lift boxes of tiles up to ~15 kg.
• Full working rights in Australia.

Responsabilidades

• Answer customer enquiries by live chat, email and phone: product questions, quantities, stock, order updates and delivery times.
• Manage orders end to end: confirm stock with suppliers, raise purchase orders, book freight and track deliveries.
• Handle delays, damaged deliveries and returns with care and follow‑through.
• Pick, pack and send tile samples, and prepare customer pickups.
• Keep product, stock and order data accurate in our online store and internal systems.
• Help customers in the showroom when they visit.

Conhecimentos

E-commerce support

Online retail operations

Customer service

Logistics

Clear writing

Phone communication

Organised

Willing to lift 15 kg

Australian working rights

Ferramentas

Shopify

Descrição da oferta de emprego

Future Tile is an online tile store based in Brisbane. We manage orders online, assist customers via chat and email, and handle in-showroom visits at our Fortitude Valley showroom. You’ll ensure orders move smoothly from checkout to delivery and help with pickups and samples.

Ideal candidates have experience in e-commerce customer support or logistics, working knowledge of Shopify, and a friendly, organised approach. This is a full‑time role in Brisbane with on‑site work.