Brisbane Business Analyst: Process & Data Improvement

Flight Centre Brand; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff Discounts

LinkedIn Learning

Career development

Travel Discounts

Inclusive culture

Corporate Health Discounts

Mental Health support

Job summary

Flight Centre Travel Group is seeking a Business Analyst for its Global Project Office in Queensland. You will map processes, observe stores, and work with senior leaders to translate complex requirements into practical solutions across the global Flight Centre brand network.

You’ll analyze pain points, design efficiency improvements, and support business cases with cost/benefit analyses while using CRM/BI tools like Salesforce and Power BI to deliver actionable reporting.

Qualifications

• Minimum 2 years’ experience as a Business Analyst.
• Three years of experience in a related field.
• Project experience in Automation projects (either supporting or directly implementing automation processes).
• Travel industry domain experience.

Responsibilities

• Document processes clearly using BPMN standards, and calculate efficiency, productivity and utilisation rates on your process maps.
• Spend time in store observing and analysing processes to identify opportunities.
• Consult with business leaders, project managers and stakeholders to identify and analyse pain points and opportunities.
• Interpret complex requirements and give objective assessments, with actionable ideas to refine business processes.
• Design plans to enhance efficiency, streamline operations and reduce costs.
• Use best practice in process development and deployment, including A/B testing and UAT protocols.
• Define and manage scoping, requirements definition and prioritisation, and contribute to selecting the requirements approach.
• Facilitate stakeholder input, provide constructive challenge and enable effective prioritisation of requirements.
• Establish requirements baselines, obtain formal agreement and ensure traceability to source.
• Select feasibility assessment approaches, identify the range of options, then shortlist and assess them with input from internal and external stakeholders.
• Support business cases with cost/benefit, impact and risk analysis for each option.
• Produce easy-to-consume reporting and update packs, and work with stakeholders to achieve adoption targets.
• Present findings and recommendations to senior management in a succinct and effective way.
• Use CRM and BI software, such as Salesforce, Power BI and C1, to design and develop reporting and analytics for sales and productivity.
• Advise on data collection, integration and analysis from multiple sources to meet business requirements.

Education

Bachelor’s degree or diploma in business or a related field of study

Job description

Flight Centre Travel Group is seeking a Business Analyst for its Global Project Office in Queensland. You will map processes, observe stores, and work with senior leaders to translate complex requirements into practical solutions across the global Flight Centre brand network.

You’ll analyze pain points, design efficiency improvements, and support business cases with cost/benefit analyses while using CRM/BI tools like Salesforce and Power BI to deliver actionable reporting.