Global Process Improvement Analyst

Flight Centre Brand; Brisbane; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Staff Discounts

Travel Discounts

Career opportunities

LinkedIn Learning access

Annual events

Job summary

Flight Centre Brand's Global Project Office is seeking a Business Analyst to shape improvement initiatives across the global Flight Centre brand network from Brisbane. You’ll work with stakeholders to analyse, document and assess complex requirements, then design actionable solutions for efficient operations.

Responsibilities include mapping processes in BPMN, observing stores, identifying opportunities, and collaborating with leaders to prioritise requirements.

Qualifications

• Minimum 2 years’ experience as a Business Analyst
• Three years of experience in a related field
• Bachelor’s degree or diploma in business or a related field of study
• Project experience in Automation projects
• Travel industry domain experience

Responsibilities

• Document processes using BPMN standards and calculate efficiency, productivity and utilisation rates on your process maps
• Spend time in store observing and analysing processes to identify opportunities
• Consult with business leaders, project managers and stakeholders to identify and analyse pain points and opportunities
• Interpret complex requirements and give objective assessments with actionable ideas
• Design plans to enhance efficiency, streamline operations and reduce costs
• Use best practice in process development and deployment, including A/B testing and UAT protocols
• Define and manage scoping, requirements definition and prioritisation, and contribute to selecting the requirements approach
• Facilitate stakeholder input and enable effective prioritisation of requirements
• Establish requirements baselines and ensure traceability
• Shortlist and assess options with input from stakeholders
• Support business cases with cost/benefit, impact and risk analysis
• Produce easy-to-consume reporting and update packs for adoption targets
• Present findings and recommendations to senior management
• Use CRM and BI software to design and develop reporting and analytics for sales and productivity
• Advise on data collection, integration and analysis from multiple sources

Skills

Business analysis

Stakeholder management

Requirements gathering

Process improvement

BPMN

Education

Bachelor’s degree or diploma in business or related field

Tools

Salesforce

Power BI

C1

Job description

Flight Centre Brand's Global Project Office is seeking a Business Analyst to shape improvement initiatives across the global Flight Centre brand network from Brisbane. You’ll work with stakeholders to analyse, document and assess complex requirements, then design actionable solutions for efficient operations.

Responsibilities include mapping processes in BPMN, observing stores, identifying opportunities, and collaborating with leaders to prioritise requirements.