Business Analyst - South Bank, QLD

Product and Technology; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff Discounts

Travel Discounts

LinkedIn Learning Access

Career opportunities

Health discounts

Job summary

Flight Centre Travel Group Australia is seeking a Business Analyst to translate business needs into practical solutions across processes, platforms and products. You will work with stakeholders to shape technology initiatives, develop robust business cases, and drive measurable value.

You will collaborate across diverse teams, analyse opportunities, and influence positive change in a travel-focused technology environment. This is a hybrid role with development opportunities.

Qualifications

• 5+ years of experience as a Business Analyst or similar role.
• Experience gathering requirements and translating business needs into actionable solutions.
• Strong analytical and problem‑solving skills with a data‑driven approach.
• Knowledge of business process improvement methodologies.
• Understanding of software development lifecycle methodologies.

Responsibilities

• Gather and document business requirements and translate them into functional specifications.
• Identify and evaluate opportunities to drive operational efficiency and performance.
• Conduct stakeholder interviews to identify needs, challenges and improvement opportunities.
• Collaborate with business and technical teams to align objectives with strategy.
• Facilitate communication between stakeholders, engineers and testing teams.
• Conduct business process reviews, gap analyses and recommend improvements.
• Participate in user acceptance testing to ensure solutions meet requirements.
• Analyze data to identify trends and opportunities for improvement.
• Create and maintain system documentation, reports and training materials.

Skills

5+ years BA experience

Requirements gathering

Analytical skills

Education

Business Analyst qualification preferred

Job description

At Flight Centre Travel Group (FCTG) our purpose is to'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

We're looking for a Business Analyst who is passionate about solving complex business challenges and driving meaningful improvements across processes, platforms, and products

In this role, you'll work closely with stakeholders across multiple business areas, translating business needs into practical solutions that enhance operational efficiency and customer outcomes. You'll play a key role in shaping technology initiatives, supporting product development, and building robust business cases that deliver measurable value.

If you enjoy collaborating with diverse teams, analysing opportunities, and influencing positive change, this is an exciting opportunity to make a real impact.

At Flight Centre Travel Group (FCTG) our purpose is to'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

We're looking for a Business Analyst who is passionate about solving complex business challenges and driving meaningful improvements across processes, platforms, and products

In this role, you'll work closely with stakeholders across multiple business areas, translating business needs into practical solutions that enhance operational efficiency and customer outcomes. You'll play a key role in shaping technology initiatives, supporting product development, and building robust business cases that deliver measurable value.

If you enjoy collaborating with diverse teams, analysing opportunities, and influencing positive change, this is an exciting opportunity to make a real impact.

Day in the life:

• Gather and document business requirements and translate them into functional specifications
• Identifying and evaluating business improvement opportunities to drive operational efficiency and business performance
• Conduct stakeholder interviews to identify business needs, challenges, and improvement opportunities
• Collaborate with business and technical teams to ensure project objectives align with strategic goals
• Facilitate communication between stakeholders, engineers, solution architects, and testing teams
• Conduct business process reviews, gap analyses, and recommend process improvement initiatives
• Participate in user acceptance testing and ensure solutions meet documented business requirements
• Analyse operational, system, and performance data to identify trends and opportunities for improvement
• Create and maintain high-quality system documentation, reporting, training materials, and product requirement documents

You'll thrive in the role, if you have:

• 5+ years' experience in a Business Analyst role or similar position
• Experience gathering requirements and translating business needs into actionable solutions
• Strong analytical and problem-solving skills with a data-driven approach
• Proven working knowledge of business process improvement methodologies
• Understanding of software development lifecycle methodologies
• Business Analyst qualification preferred

What you will enjoy:

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers,health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe -we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

#LI-KC1#LI#hybrid