Brisbane-Based Application Support Analyst — Education Tech

Exclaim IT

Brisbane

On-site

AUD 70,000 - 85,000

Full time

4 days ago

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Job summary

Exclaim IT, based in Brisbane, is seeking an Application Support Analyst to provide high-quality technical support for its Student Information Systems and Learning Analytics Suite. The role involves troubleshooting across web applications, databases, and integrations, and close collaboration with customers, internal teams and developers.

You will investigate issues, document defects, and contribute to user guides and self-service resources, with pre-employment screening potentially including a

Qualifications

Experience in application/support roles.
Strong analytical and troubleshooting skills.
Experience with web applications, databases and SQL.
Familiarity with APIs and integrations.
Ability to identify, reproduce and document software defects.

Responsibilities

Provide professional technical support via phone, email and service desk software, including triaging and prioritising customer issues.
Investigate and resolve application, data and system issues using structured troubleshooting and diagnostic tools.
Reproduce and document software defects, work with developers on resolution, and participate in testing and validation.
Use tools and technical knowledge to investigate issues across web applications, databases, data and integrations.
Develop strong knowledge of the software platforms and create user guides, FAQs and other self-service resources.

Skills

Application support

Troubleshooting

SQL

APIs

Integrations

Web apps

Diagnostic tools

Communication

Documentation

Job description

You will investigate issues, document defects, and contribute to user guides and self-service resources, with pre-employment screening potentially including a

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