Brisbane APS Case Officer - Admin & Customer Service

Programmed Maintenance Services; Brisbane; On-site; AUD 70,000 - 80,000; Full time

Job summary

Programmed Maintenance Services – Brisbane QLD is seeking an APS3 Case Officer to provide administrative, customer service and operational support across multiple tasks while engaging with internal and external stakeholders.

To succeed you will bring strong administrative, data handling and organisational skills, a professional customer-focused approach, and the ability to follow policies and guidelines in a government setting.

Responsibilities

• Providing professional customer service and responding to enquiries
• Processing information and documentation accurately
• Maintaining records and updating internal systems
• Preparing correspondence and completing general administrative tasks
• Liaising with internal teams and external stakeholders
• Following relevant policies, procedures and guidelines
• Identifying issues and escalating matters where required
• Managing competing priorities and meeting deadlines in a fast-paced government environment

Job description

Programmed Maintenance Services – Brisbane QLD is seeking an APS3 Case Officer to provide administrative, customer service and operational support across multiple tasks while engaging with internal and external stakeholders.

To succeed you will bring strong administrative, data handling and organisational skills, a professional customer-focused approach, and the ability to follow policies and guidelines in a government setting.