Brand Identity & Design Coordinator

ING; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

An additional Rest Day

IMPACT Day to volunteer

Job summary

ING Australia is seeking an experienced Brand Identity & Design Coordinator to join our Brand & Creative Operations team. You will manage the intake and prioritisation of creative requests, coordinate studio workflow, and partner with stakeholders to ensure briefs are clear and delivery stays on track.

You'll support governance processes, drive continuous improvement in workflows and tools, and apply brand identity consistently across communications while collaborating with marketing, design and

Qualifications

• 3+ years' experience in brand, marketing, design agency, creative services or a similar coordination role.
• Strong stakeholder management skills, with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills with a collaborative, customer‑focused approach.
• Experience using workflow, project management or planning tools, along with strong Microsoft 365 capabilities.
• Knowledge of brand governance, creative production workflows or regulated environments, with an interest in AI, automation and continuous improvement.

Responsibilities

• Manage the intake, prioritisation and allocation of creative requests, ensuring work is delivered in line with business priorities.
• Coordinate studio workflow, resource planning, stand-ups and prioritisation meetings to maintain visibility of deadlines and capacity.
• Partner with stakeholders to develop clear, actionable creative briefs and provide guidance on studio processes and requirements.
• Act as a trusted brand advisor, helping teams across ING apply our brand identity consistently and effectively across customer and employee communications.
• Coordinate brand governance and communications review processes, ensuring submissions are complete, compliant and accurately tracked.
• Drive continuous improvement by identifying opportunities to enhance workflows, reporting, templates and the use of approved AI and digital tools.

Skills

Stakeholder management

Written communication

Verbal communication

Brand governance

AI/automation interest

Tools

Workflow tools

Project management tools

Microsoft 365

Job description

ING Australia is looking for an experienced Brand Identity & Design Coordinator to join our Brand & Creative Operations team.

In this role, you'll be at the centre of ING Australia's internal creative studio, helping shape how creative work is planned, prioritised and delivered across the business. Using your strong organisational, stakeholder management and workflow coordination skills, you'll manage incoming creative requests, oversee workflow and resource planning, and ensure projects are clearly briefed, prioritised, tracked and delivered to agreed timelines.

Reporting to the Brand & Creative Operations Senior Manager, you'll work closely with Brand Managers, Marketing Managers, designers, copywriters and stakeholders across Marketing, Brand & Corporate Affairs. You'll play a key role in maintaining brand consistency, supporting governance processes, coordinating studio operations and driving continuous improvement using approved AI and digital tools.

This is an excellent opportunity for a brand, marketing or creative operations professional looking to deepen their expertise in brand management, governance and creative operations within a highly regulated environment.

What you’ll do…

• Manage the intake, prioritisation and allocation of creative requests, ensuring work is delivered in line with business priorities.
• Coordinate studio workflow, resource planning, stand‑ups and prioritisation meetings to maintain visibility of deadlines and capacity.
• Partner with stakeholders to develop clear, actionable creative briefs and provide guidance on studio processes and requirements.
• Act as a trusted brand advisor, helping teams across ING apply our brand identity consistently and effectively across customer and employee communications.
• Coordinate brand governance and communications review processes, ensuring submissions are complete, compliant and accurately tracked.
• Drive continuous improvement by identifying opportunities to enhance workflows, reporting, templates and the use of approved AI and digital tools.

What we’re looking for…

• 3+ years' experience in brand, marketing, design agency, creative services or a similar coordination role.
• Strong stakeholder management skills, with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills with a collaborative, customer‑focused approach.
• Experience using workflow, project management or planning tools, along with strong Microsoft 365 capabilities.
• Knowledge of brand governance, creative production workflows or regulated environments, with an interest in AI, automation and continuous improvement.

What’s in it for you?

• Discounted ING Health Insurance.
• An additional Rest Day to support your wellbeing.
• An IMPACT Day to volunteer on approved sustainability activity.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply.

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

Need more?

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: **********@ing.com