Head of Digital Sales

ING Australia; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

ING Australia seeks a Head of Digital Sales to set strategy and drive performance for digital channels across the customer journey. You will lead cross-functional squads of product managers, designers, and engineers to deliver conversion-focused experiences that grow customers and loyalty.

The role covers the full funnel from discovery to onboarding, requiring strong stakeholder engagement and a proven track record in agile environments.

Qualifications

• Proven digital product leadership in financial services or e-commerce.
• Deep knowledge of the digital sales funnel, discovery to onboarding.
• Experience working in agile, cross-functional teams.
• Exceptional stakeholder management and communication skills.
• Passion for innovation, experimentation and measurable outcomes.

Responsibilities

• Strategic Leadership: Define and execute the digital sales channels across the digital journey.
• Product Ownership: Oversee the roadmap, prioritisation, and delivery of digital sales initiatives.
• Customer Experience: Champion data-driven design and experimentation to optimise conversion.
• Stakeholder Engagement: Collaborate with senior leaders across product, marketing, technology, and compliance.
• Team Leadership: Lead and inspire product managers, designers, and engineers in an agile environment.

Skills

Digital leadership

Product ownership

Agile methodology

Stakeholder management

Data-driven design

Job description

Be part of ING's digital transformation.

ING Australia is pursuing an ambitious growth strategy to become the most loved mobile-led bank in the country. Our approach involves digitising customer experiences, offering innovative products, and ensuring safe, excellent delivery.

As the Head of Digital Sales (internally known as Product Area Lead, Digital Sales), you'll drive the strategy, delivery, and performance of our digital sales channels across the digital customer journey. You'll lead cross-functional squads to create seamless, customer-centric digital experiences that convert and retain customers across our product portfolio.

This role sits at the intersection of product, sales, and technology overseeing all customer acquisition across products, including coordination of sales planning and tracking across products - with a clear focus on channel performance and conversion uplift. rather than funnel ownership.

You'll sweat the digital sales funnel, from discovery and lead generation to conversion and onboarding, but your accountability is shaped by what happens in the channel, not just where it sits in the funnel. For example, while search may not be "owned" by any one team, you'll be responsible for how your products show up and perform in that space.

Ready to make an impact?

What you'll do

• Strategic Leadership: Define and execute the digital sales channels across the digital customer journey strategy aligned with business goals.
• Product Ownership: Oversee the roadmap, prioritisation, and delivery of digital sales initiatives.
• Customer Experience: Champion data-driven design and experimentation to optimise conversion and engagement.
• Stakeholder Engagement: Collaborate with senior leaders across product, marketing, technology, and compliance.
• Team Leadership: Lead and inspire a growing team of product managers, designers, and engineers in an agile environment.

What we're looking for

We're seeking a visionary leader with:

• Proven experience in digital product leadership, ideally in financial services or e-commerce.
• Strong understanding of digital sales funnel, from discovery and lead generation to conversion and onboarding, customer journeys, and conversion optimisation.
• Experience working in agile environments with cross-functional teams.
• Exceptional stakeholder management and communication skills.
• A passion for innovation, experimentation, and delivering measurable outcomes.

About Us

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We're your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply.

Sound like your kind of vibe? We can't wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, January-June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Skye Griffiths on [e-mail]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [e-mail]