Branch Operations & Projects Administrator

G.James Group; Townsville City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

BUPA health insurance discount

Free on-site parking

Career advancement

Stable employer

Job summary

G. James Glass and Aluminium in Townsville is seeking a Branch Administrator to support daily operations in the Windows & Doors division.

You will handle administrative tasks, customer service, and documentation to keep sales, production and projects moving smoothly. The role offers a full-time permanent position with immediate start, a strong team culture in an Australian family‑owned manufacturer, and opportunities for career progression.

Qualifications

• Minimum 3 years’ experience in administration or business support.
• Experience as an Assistant or in a high-level admin role within an industrial or manufacturing environment.
• Strong interpersonal and stakeholder communication skills.
• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook).
• Experience using an ERP system (highly regarded).
• A quick learner with strong systems and process capability.

Responsibilities

• Coordinating day‑to‑day administrative tasks, managing branch emails/voicemails, and supporting managers with documentation and compliance requirements.
• Creating and maintaining project files, entering project data into EBS, and assisting with progress claims, billing, variations, and reporting.
• Providing frontline customer service including phone, counter, and email enquiries, along with processing sales orders, payments, and customer paperwork.
• Raising purchase orders, receipting goods, monitoring supplier deliveries, and managing internal and external purchasing tasks.
• Generating and reviewing a variety of operational, sales, and project reports to support branch performance and end‑of‑month requirements.
• Assisting with logistics coordination, including delivery scheduling, dispatch preparation, and resolving shipping or account‑related issues.

Job description

G. James Glass and Aluminium in Townsville is seeking a Branch Administrator to support daily operations in the Windows & Doors division.

You will handle administrative tasks, customer service, and documentation to keep sales, production and projects moving smoothly. The role offers a full-time permanent position with immediate start, a strong team culture in an Australian family‑owned manufacturer, and opportunities for career progression.