Branch Administrator

G.James Group; Townsville City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

BUPA health insurance discount

Free on-site parking

Career advancement

Stable employer

Job summary

G. James Glass and Aluminium in Townsville is seeking a Branch Administrator to support daily operations in the Windows & Doors division.

You will handle administrative tasks, customer service, and documentation to keep sales, production and projects moving smoothly. The role offers a full-time permanent position with immediate start, a strong team culture in an Australian family‑owned manufacturer, and opportunities for career progression.

Qualifications

• Minimum 3 years’ experience in administration or business support.
• Experience as an Assistant or in a high-level admin role within an industrial or manufacturing environment.
• Strong interpersonal and stakeholder communication skills.
• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook).
• Experience using an ERP system (highly regarded).
• A quick learner with strong systems and process capability.

Responsibilities

• Coordinating day‑to‑day administrative tasks, managing branch emails/voicemails, and supporting managers with documentation and compliance requirements.
• Creating and maintaining project files, entering project data into EBS, and assisting with progress claims, billing, variations, and reporting.
• Providing frontline customer service including phone, counter, and email enquiries, along with processing sales orders, payments, and customer paperwork.
• Raising purchase orders, receipting goods, monitoring supplier deliveries, and managing internal and external purchasing tasks.
• Generating and reviewing a variety of operational, sales, and project reports to support branch performance and end‑of‑month requirements.
• Assisting with logistics coordination, including delivery scheduling, dispatch preparation, and resolving shipping or account‑related issues.

Job description

Are you an organised, proactive administrator looking to take the next step in your career with a well‑respected Australian manufacturer?

If so, this could be the opportunity for you.

Join one of Australia’s leading family-owned manufacturers and become an integral part of our Townsville team. We are seeking a proactive and organised Branch Administrator who thrives in a fast‑paced environment and is passionate about delivering exceptional customer service.

About G. James

G. James Glass and Aluminium is a leading Australian family-owned company, employing over 1,800 people nationwide. We are known for quality, stability, and a strong commitment to developing our people.

About The Role

As our Branch Administrator, you will play a key role in supporting daily operations within the Windows & Doors division. You will provide essential administrative, project, and customer service support to ensure smooth workflow across sales, production, and project teams. Your responsibilities will include:

• Coordinating day‑to‑day administrative tasks, managing branch emails/voicemails, and supporting managers with documentation and compliance requirements.
• Creating and maintaining project files, entering project data into EBS, and assisting with progress claims, billing, variations, and reporting.
• Providing frontline customer service including phone, counter, and email enquiries, along with processing sales orders, payments, and customer paperwork.
• Raising purchase orders, receipting goods, monitoring supplier deliveries, and managing internal and external purchasing tasks.
• Generating and reviewing a variety of operational, sales, and project reports to support branch performance and end‑of‑month requirements.
• Assisting with logistics coordination, including delivery scheduling, dispatch preparation, and resolving shipping or account‑related issues.

Skills

• Minimum 3 years’ experience in administration or business support
• Experience as an Assistant or in a high‑level admin role within an industrial or manufacturing environment
• Strong interpersonal and stakeholder communication skills
• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook)
• Experience using an ERP system (highly regarded)
• A quick learner with strong systems and process capability

Why Join Us?

• Competitive salary package aligned with your experience
• Full‑time, permanent position - immediate start available
• 7% BUPA health insurance discount
• Free on‑site parking
• Supportive team and strong safety culture
• Career advancement opportunities across the G.James Group
• Excellent job security with an Australian family‑owned manufacturer

Note: Successful candidates will undergo a pre‑employment medical, including drug and alcohol screening.

G.James is an equal opportunity employer.

Learn more at www.gjames.com

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