Branch Operations Leader – Stock, Safety & Service Excellence

Neumann Steel; Newcastle; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

Neumann Steel is seeking an experienced Branch Manager to lead our Newcastle area branch. You will oversee stock control, customer service, and supplier relationships, while ensuring safety, asset care, and efficient logistics planning.

You will manage rostering, time management, leave approvals and performance coaching, plus monitor P&L variances and budgets. A strong leadership mindset and HR knowledge are essential for driving continuous improvement.

Qualifications

• Proven experience leading a team to deliver excellent customer service.
• Experience managing high volumes of stock with strong stock control skills.
• Exceptional verbal and written communication skills.
• High proficiency in managing departmental budgets, revenue forecasting, and financial reporting.
• Strong leadership capabilities with a comprehensive understanding of Human Resource best practices.
• Current Driver’s Licence.
• First Aid qualification is preferred.
• Experience with Pronto MRP is highly regarded.
• Overhead crane experience is advantageous.
• Forklift licence is preferred.

Responsibilities

• Provide leadership to branch staff to promote a safe and efficient work environment that delivers professional, high-quality customer service.
• Ensure effective stock management, including the safe and organised storage of goods and materials, accurate and timely receipting, regular stocktakes, and the preparation of detailed variance reports as required.
• Develop and maintain strong relationships with customers and suppliers.
• Ensure the security, maintenance, safe operation, and professional presentation of all branch assets, including inventory, buildings, showrooms, warehouses, vehicles, and equipment.
• Oversee production and logistics planning to enhance efficiency and reduce costs.
• Manage human resource functions such as staff rostering, weekly time management, leave approvals, and performance coaching as necessary.
• Manage workplace incidents, work‑related injuries, and illnesses, ensuring effective follow‑up actions to prevent recurrence.
• Conduct regular team meetings, staff inductions, and recruitment interviews to align labour resources with operational requirements.
• Monitor monthly Profit and Loss (P&L) reports and report on variances against budgets.
• Manage external local transport providers to ensure compliance with safe work procedures and Chain of Responsibility legislation.
• Oversee the management of workplace incidents, injuries, and illnesses, ensuring appropriate follow-up and collaboration with the HSEQ team from rehabilitation through to clearance for full duties.
• Identify and implement opportunities for process improvements, taking ownership from concept through to execution where applicable.
• Perform other duties as required.

Skills

Team leadership

Stock control

Communication

Budgeting & forecasting

HR knowledge

Driver's Licence

First Aid

Crane experience

Forklift licence

Tools

Pronto MRP

Overhead crane

Job description

Neumann Steel is seeking an experienced Branch Manager to lead our Newcastle area branch. You will oversee stock control, customer service, and supplier relationships, while ensuring safety, asset care, and efficient logistics planning.

You will manage rostering, time management, leave approvals and performance coaching, plus monitor P&L variances and budgets. A strong leadership mindset and HR knowledge are essential for driving continuous improvement.