Branch Manager

Great Southern Bank; Newcastle; On-site; AUD 110,000 - 160,000; Full time

Job summary

Great Southern Bank in Newcastle, NSW, seeks a Branch Manager to lead the local team and serve customers with excellence. The role emphasizes strong community ties, retail banking oversight, and hands-on leadership to deliver growth and a positive customer experience.

You will oversee branch operations, drive sales strategies, manage risk, and coach staff to achieve performance targets while maintaining compliance with regulatory requirements.

Qualifications

• Proven leadership with track record in branch sales.
• Experience in branch operations and risk management.
• Strong customer service and community engagement.

Responsibilities

• Lead branch daily operations and staff through coaching.
• Drive sales, business development, and customer growth.
• Ensure compliance with banking regulations and policies.
• Hire, train, and manage branch team performance.

Skills

Leadership

Business development

Customer service

Sales leadership

Staff management

Risk management

Job description

As our highly valued Branch Manager based in Newcastle your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.

You’ll make an impact by:

• Your exceptional leadership skills, strong business development abilities, and community connections to drive growth for our retail business.
• With proven success in a sales leadership role and a track record of managing teams effectively, you will lead by example and be hands‑on with our customers and community.
• Additionally, your experience in branch operations, risk management, and performance management will be crucial in achieving real commercial results.

Key responsibilities of a Branch Manager include:

• Customer Service: A Branch Manager is responsible for ensuring that customers have a positive experience when they visit the branch. This includes addressing customer complaints, resolving issues, and answering any questions or concerns they may have.
• Operations Management: A Branch Manager oversees the day‑to‑day operations of the branch, ensuring that all activities are conducted in compliance with banking regulations and policies. This includes managing cash flow, maintaining accurate records, and supervising staff.
• Sales and Business Development: Branch Managers are responsible for developing and implementing strategies to grow the bank's business. This may involve identifying and pursuing new business opportunities, building relationships with customers, and developing marketing and sales campaigns.
• Staff Management: A Branch Manager is responsible for hiring, training, and supervising branch staff. They must ensure that employees are properly trained, motivated, and performing their job duties effectively. This includes conducting regular performance conversations and providing coaching and feedback as needed.

Overall, a Branch Manager plays a critical role in the success of a bank branch by ensuring that it operates efficiently, provides excellent customer service, and generates revenue and growth opportunities.

Why Great Southern Bank?
Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.

At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ+ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision‑making, we empower our people to do their best every day.

We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast‑changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank.