Branch Manager - Horsham, VIC

National Australia Bank; Horsham; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Tailored onboarding and training

Career growth opportunities

Inclusive workplace

NAB Perks

Job summary

National Australia Bank in Horsham is seeking a Full-time Branch Manager to lead a high-performing team and deliver standout customer experiences in our Horsham Branch.

You will be responsible for the branch's overall performance, coaching, mentoring, and driving sales to meet business objectives, while ensuring exceptional customer service at every touchpoint.

Qualifications

• Proven retail banking management or leadership experience.
• Strong customer-centric approach and relationship-building skills.
• Ability to coach, lead and motivate a team to achieve targets.

Responsibilities

• Lead branch performance through coaching, mentoring, leadership and direction.
• Drive sales activity and identify cross-sell opportunities to meet business objectives.
• Deliver consistent, engaging customer experiences and ensure standards are followed by the team.
• Manage branch operations and its relationship with the wider retail division to ensure seamless service.

Skills

Customer-centric thinking

Influence & coaching

Leadership

Retail banking

Job description

• Full-time Branch Manager position in our Horsham Branch
• 5 days per week, Monday to Friday 8:45am - 5:30pm
• Lead a high-performing team and create standout customer experiences every day.

Ourpeopleare customer obsessed. They workin closepartnershiptoprioritisecustomer'sneeds anddeliverexceptionaloutcomes.Thiscollaborative mindset enables innovation and buildsenduringcustomer relationshipssupportingourambitionto be the most customer-centric company in Australiaand NewZealand.

In the role ofBranch Manager,you will join our retail teamcontributingto keybusiness priorities andcontinuously improvinghow we serve our customers.

You’llmake animpacteach day by:

• Working efficiently and with purpose for our customers, putting them at the centre of everything you do
• Be responsible forthe overall performance of your branch through coaching, mentoring, leadership, and direction
• Drive sales activity to achieve businessobjectivesby activelyidentifyingcross-sale opportunities
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time
• Manage performance & strategic development of the branch and its relationship with the wider retail division

You’llbring to this role:

• Proven experience in retail banking management or leadership roles is essential
• Customer-centric thinking
• Ability to Influence, coach, and work collaboratively your team
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for the inclusion and diversity of our customers and colleagues

More focus on you

All new Branch Managers receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.