Branch Manager

Compasscorp; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary package

12 weeks paid parental leave

Employee Assistance Program (EAP)

Make a Difference Leave

Learning and development days

Rewards and recognition programs

Supportive workplace culture

Job summary

Compass Sydney is seeking a Branch Manager to lead a busy branch and drive exceptional service. You will oversee day-to-day operations, coach a high-performing team and coordinate fleet movements for a seamless customer experience.

Applicants should have proven leadership in a customer-focused setting, strong communication skills, and the ability to adapt to extended hours while maintaining high standards of safety and efficiency.

Qualifications

• Experience leading or managing a team in a customer-focused operational environment.
• Strong leadership skills with the ability to coach, motivate and develop others.
• Excellent communication and relationship-building skills.
• Strong organisational and time management skills with the ability to manage competing priorities.

Responsibilities

• Lead, coach and develop a high-performing team.
• Create a positive, accountable branch culture for outstanding service.
• Manage day-to-day branch operations to ensure safe, efficient service delivery.
• Support customers after accidents or breakdowns to ensure a seamless experience.

Skills

Team leadership

Coaching

Communication

Prioritisation

Problem solving

Job description

Lead Daily Operations. Support a High-Performing Team. Deliver Exceptional Service.

We'relooking for an experienced,motivatedand hands-onBranch Managerto lead one of our busy branches.

At Compass, no two days are the same. One momentyou'llbe supporting a customer following a vehicle accident or breakdown, the nextyou'llbe coaching your team, managing fleet utilisation, solving operationalchallengesorplanning aheadto ensure the branch continues to deliver an exceptional customer experience.

You'llbe responsible forleading a high-performing team, driving operationalperformanceand creating a positive workplace culture, while ensuring customers receive the outstanding service Compass is known for.

Our branchesoperate7:00am to 9:00pm, seven days a week.You'lllead a team working across a rotating roster and ensure the branch is appropriately resourced to deliver a seamless operation throughout our extended trading hours.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple:Reduce the Inconveniencefor customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

• Care & Passion– to deliver outstanding service the waywe’dwant to be treated
• Courage– to be empowered and make informed decisions
• Can Do– a proactive mindset focused on solving problems and improving
• Trust– to be counted on to do the right thing in all relationships

WhatYou’llBe Doing

AsBranch Manager,you'llhave overall responsibility for the day-to-day operation and performance of your branch.

Your responsibilities will include:

• Leading,coachingand developing a high-performing team.
• Creating a positive,accountableand customer-focused branch culture.
• Managing the day-to-day operation of the branch to ensure safe,efficientand professional service delivery.
• Supporting customers following a vehicle accident or breakdown, ensuring they receive an outstanding experience from first contact through to vehicle return.
• Managing branch performance across key operational and customer service KPIs.
• Coordinating fleet availability,utilisationand vehicle movements to meet customer demand.
• Planning staffing,workloadsand resources to ensure smooth daily operations across extended trading hours.
• Supporting,mentoringand developing Branch Duty Supervisors, Customer Service Representatives and Drivers.
• Building strong relationships with internal stakeholders, referralpartnersand customers.
• Driving a culture of continuous improvement byidentifyingopportunities to improve customer outcomes, operationalefficiencyand team performance.
• Taking ownership of Workplace Health and Safety (WHS) within the branch by promoting a strong safety culture,maintainingcomplianceand ensuring hazards, incidents and corrective actions are managed effectively.
• Maintaininghigh standardsof compliance, vehiclepresentationand branch housekeeping.
• Completing reporting,administrationand branch documentation accurately and on time.
• Leading by example and stepping in wherever needed to support the team during busy periods.

WhatYou’llBring

• Previousexperience leading or managing a team in a customer-focused operational environment.
• Strong leadership skills with the ability to coach, motivate and develop others.
• Excellent communication and relationship-building skills.
• Strong organisational and time management skills with the ability to manage competing priorities.
• A proactive approach with excellent problem-solving and decision-making skills.
• Experience in automotive, fleet,logistics, transport, rental or a similar service-based industry is highly regarded.
• High levelsof computer literacy and confidence using multiple systems.

Why Join Compass

• Competitive salary packagecommensuratewith your experience.
• 12 weeks paid parental leave
• Employee Assistance Program (EAP) – free, confidential support
• “Make a Difference Leave” – a paid day to volunteer in the community
• Dedicated learning and development days
• Rewards and recognition programs
• Supportive and collaborative workplace culture

We value diversity and encourage applications from people of all backgrounds.