Customer Service Representative (Driver)

Compasscorp; Sydney; On-site; AUD 42,000 - 58,000; Full time

Benefits offered by this job

12 weeks paid parental leave

Employee Assistance Program (EAP)

Make a Difference Leave

Learning and development days

Team-building events and activities

Exclusive discounts and offers

Job summary

Compasscorp is seeking a Customer Service Representative (Driver) in Sydney to deliver clean, well-prepared vehicles and create a positive handover experience for customers throughout every interaction, including after an accident. You will be responsible for timely deliveries, vehicle handovers, and maintaining high standards of presentation.

You’ll drive vehicles to and from customer locations using GPS, perform basic inspections, report faults, follow safety protocols, and collaborate with

Qualifications

• Customer-focused driver with good communication and reliability.
• Physically fit and able to wash, clean and move vehicles safely.
• Professional appearance and comfortable with mobile devices for basic data entry.

Responsibilities

• Drive vehicles to and from customer locations using GPS and traffic apps.
• Deliver, collect, wash, and prepare vehicles per company procedures.
• Conduct vehicle inspections and report faults, damage, or maintenance needs.
• Follow safety, traffic, and vehicle care protocols.
• Coordinate with branch team to support daily schedules and customer needs.

Skills

Customer service

Communication

Teamwork

Reliability

Mobile device literacy

Job description

Customer Service Representative (Driver)

Deliver Quality Cars. Represent Compass. Help Keep Customers Moving.

We're looking for reliable, customer-focused drivers to join our team. You'll deliver and collect vehicles, ensure they're spotless, and create a great handover experience - all while helping customers get back on the road after an accident.

Our mission is simple:Reduce the Inconveniencefor customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

• Care & Passion- to deliver outstanding service the way we'd want to be treated
• Courage- to be empowered and make informed decisions
• Can Do- a proactive mindset focused on solving problems and improving
• Trust- to be counted on to do the right thing in all relationships

What You'll Be Doing

You'll play an important role in delivering clean, well-prepared vehicles and creating a seamless experience for our customers. Your responsibilities will include:

• Drivingvehicles to and from customer locations using GPS and traffic apps
• Delivering, collecting, washing, and preparingvehiclespercompany procedures and standards
• Conductingvehicle inspections and reportingfaults, damage, or maintenance requirements
• Followingsafety, traffic, and vehicle care protocols
• Workingwith your branch team to support daily schedules and customer needs

What You'll Bring

• A strong focus on customer service - any industry experience welcome
• Good communication, reliability, and team spirit
• Physically fit and able to wash, clean, and move vehicles safely
• Well-presented and professional in appearance
• Confident using mobile devices or tablets for basic data entry
• Previous driving or vehicle-handling experience is a bonus, not require

Why Join Compass

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You'll also enjoy a range of benefits, including:

• Career development - many of our team membersadvanced into senior roles across the business
• 12 weeks paid parental leave
• Access to the Employee Assistance Program (EAP) - confidential support whenneeded
• Make a Difference Leave - one paid day per year to support a community cause
• Learning and development days to support your growth
• Team-building events and activities to strengthen connection and culture
• Exclusive discounts and offers through our business and HR partners

We value diversity and encourage applications from people of all backgrounds.