Branch Manager

Dahlsens; Myrtleford; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Birthday off with pay

Be Well program

Employee Assistance Program (EAP)

Retail employee discounts

Uniform provided

Team member discounts

Education assistance

Job summary

Dahlsens Myrtleford Mitre 10 in Victoria seeks a Store Manager to lead a 20-person team and drive day-to-day store performance across seven days. You will coach staff, manage rostering, and ensure strong visual merchandising while meeting sales and profit targets for local builders, tradies and DIY customers.

Reporting to the Regional Manager, you’ll balance hands-on leadership with strategic planning, maintain store standards, control expenses, and deliver excellent customer service in a

Qualifications

• 5+ years' industry experience managing a retail business of similar scale (preferred)
• Experience in DIY, hardware, retail or supermarket merchandise segments (preferred)
• Strong visual merchandising skills (preferred)
• Basic skills in Microsoft Office and ability to learn point-of-sale systems (preferred)
• Excellent negotiation, influencing and commercially astute decision making
• Strong, positive relationship building abilities with internal and external customers
• Excellent written and oral communication skills with a high level of attention to detail and accuracy
• Demonstrated ability to resolve issues in a positive manner through negotiation and consultation
• A true team leader who can build culture, structure, motivate and influence
• High awareness of site safety and duty of care for your team, customers, and site visitors
• A hands-on leader with a can-do attitude who thrives in a fast-paced retail environment

Responsibilities

• Leading, coaching and developing a high performing team of approx. 20 team members, and 7-day trading
• Creating and implementing processes and strategies to improve the overall customer experience
• Managing rostering across the retail centre to ensure adequate coverage and 7-day trading standards
• Delivering financial outcomes, input to the budgeting process, and driving sales, profit, and expense targets
• Overseeing store ranging, visual merchandising, promotions, and stock availability so the store presents at its best every day
• Managing branch operations, administration, and reporting requirements
• Recruiting, onboarding, and developing new team members when required
• Collaborating with Category Managers to ensure the right product mix and quantities meet local customer demand
• Holding regular branch meetings to share updates and address concerns collectively
• Providing personalised coaching and development plans for direct reports
• Safeguarding company assets and upholding compliance with all policies and procedures
• Reporting hazards, near misses and incidents promptly via Donesafe
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

Skills

Retail management

Retail merchandising

Visual merchandising

Negotiation

Relationship building

Communication

Team leadership

People management

Safety awareness

Hands-on leadership

Tools

Microsoft Office

POS systems

Job description

Family owned Dahlsens Family Companies has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.

We offer a family-feel culture and work environment that sets us apart from others in the industry. We are part of a 70-site national group, including Dahlsens, Cairns Hardware and Nortruss with over one thousand trusted support team professionals, trade experts, drivers, and yards people. Dahlsens invest in our people, partners, and communities to make a positive and sustainable contribution.

Our people live and breathe the Dahlsens Values daily; Take Responsibility, Grow Together, Everyone Contributes.

145 years of experience, so we know what we are talking about…. keep reading if you are looking for big things.

ABOUT THE ROLE

• Myrtleford – Victoria (Dahlsens Mitre 10 - Retail)
• Full-time permanent opportunity + attractive salary package + super + working with an awesome team
• Free uniform and safety boots reimbursement provided up to $120.00
• Be part of a 145 year old organisation that puts its people first and has their best interests at heart

As the Store Manager of our Dahlsens Mitre 10 Myrtleford retail store, you will lead and manage a team of around 20 experienced team members who are all passionate about providing great service to our local builders, tradies, and DIY customers. Reporting to the Regional Manager, you will be responsible for the day-to-day management and coaching of staff, recruitment when required, leading visual merchandising standards, inventory management, and delivering the financial outcomes of the store across 7-day trading.

You will need strong business acumen, be familiar with a profit and loss statement, and understand the key levers to impact financial results. Most importantly you will bring a high EQ - to understand the team, balance the need to be consultative, and performance-develop or manage to achieve business goals and objectives.

This is a hands-on role for someone who leads from the front, gets stuck in with the team on the shop floor, and takes real pride in running a great store every day.

RESPONSIBILITIES WILL INCLUDE

• Leading, coaching and developing a high performing team of approx. 20 team members, and 7-day trading
• Creating and implementing processes and strategies to improve the overall customer experience
• Managing rostering across the retail centre to ensure adequate coverage and 7-day trading standards
• Delivering financial outcomes, input to the budgeting process, and driving sales, profit, and expense targets
• Overseeing store ranging, visual merchandising, promotions, and stock availability so the store presents at its best every day
• Managing branch operations, administration, and reporting requirements
• Recruiting, onboarding, and developing new team members when required
• Collaborating with Category Managers to ensure the right product mix and quantities meet local customer demand
• Holding regular branch meetings to share updates and address concerns collectively
• Providing personalised coaching and development plans for direct reports
• Safeguarding company assets and upholding compliance with all policies and procedures
• Reporting hazards, near misses and incidents promptly via Donesafe
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

QUALIFICATIONS AND SKILLS

• 5+ years' industry experience managing a retail business of similar scale (preferred)
• Experience in DIY, hardware, retail or supermarket merchandise segments (preferred)
• Strong visual merchandising skills (preferred)
• Basic skills in Microsoft Office and ability to learn point-of-sale systems (preferred)
• Excellent negotiation, influencing and commercially astute decision making
• Strong, positive relationship building abilities with internal and external customers
• Excellent written and oral communication skills with a high level of attention to detail and accuracy
• Demonstrated ability to resolve issues in a positive manner through negotiation and consultation
• A true team leader who can build culture, structure, motivate and influence
• High awareness of site safety and duty of care for your team, customers, and site visitors
• A hands-on leader with a can-do attitude who thrives in a fast-paced retail environment

RECRUITMENT AGENCIES

We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.

PERKS

• Take a day off on your birthday and still get paid for it.
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• An impressive 'Be Well' program supporting you and your wellbeing.
• Free Employee Assistance Program (EAP) for you and your family members.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Education Assistance Program - your development is important.
• Uniform provided so you can look the part when customer facing.
• Team member discounts may be available (T&C may apply)
• Work with a great bunch of friendly people who want to see you succeed.

PLEASE NOTE

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, including a National Police & Right to Work.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.