Branch Manager

Master Hire Pty Ltd; Gold Coast City; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary package

Training & progression

Supportive team culture

Growth potential

Job summary

Master Hire Pty Ltd on the Gold Coast is seeking a Branch Manager to lead and optimise branch performance, delivering strong commercial outcomes while guiding a growing team.

You will oversee fleet, logistics, service delivery, and safety, drive revenue growth through customer relationships, and ensure outstanding customer service and operational excellence, with long-term career progression opportunities.

Qualifications

• Branch Manager or similar leadership role with strong commercial acumen.
• Ability to lead, coach and develop teams to achieve results.
• Strong customer focus and relationship-building skills.
• Experience managing operational performance including fleet, logistics or service delivery.
• Financial literacy and ability to interpret reports and budgets.
• Excellent communication and interpersonal skills.
• Experience in hire, construction, or related industry is highly regarded.

Responsibilities

• Lead, coach, and develop a high-performing team to achieve operational, safety, and customer service excellence.
• Oversee branch operations including fleet management, equipment logistics, and service delivery.
• Drive revenue growth through customer relationships, sales initiatives, and identifying new business opportunities.
• Manage branch budgeting, forecasting and cost control.
• Ensure compliance with safety standards, company policies, and accurate documentation processes.

Skills

Branch leadership

Team development

Customer focus

Operations management

Budgeting & financials

Communication skills

Organisational skills

Industry experience

Fleet management

Job description

We are seeking a driven and capable Branch Manager to lead and optimise the performance of our branch in the Gold Coast. In this role, you will be responsible for delivering strong commercial outcomes, leading a growing team, and ensuring operational excellence, safety, and exceptional customer service.

Responsibilities

• Lead, coach, and develop a high-performing team to achieve operational, safety, and customer service excellence.
• Oversee all aspects of branch operations including fleet management, equipment logistics, and service delivery.
• Drive revenue growth through customer relationships, sales initiatives, and identifying new business opportunities.
• Manage branch financial performance including budgeting, forecasting, and cost control.
• Ensure compliance with safety standards, company policies, and accurate documentation processes.

What we are looking for

• Proven experience in a Branch Manager or similar leadership role with strong commercial acumen.
• Demonstrated ability to lead, coach, and develop teams to achieve results.
• Strong customer focus with the ability to build and maintain key relationships.
• Experience managing operational performance, including fleet, logistics, or service delivery.
• Financial literacy, with the ability to interpret reports and manage budgets effectively.
• Strong organisational and problem-solving skills, with the ability to manage competing priorities.
• Excellent communication and interpersonal skills.
• Experience in the hire, construction, or related industry is highly regarded.

What we offer

• Competitive salary package including performance-based incentives.
• Ongoing training, development, and career progression opportunities.
• A supportive, values-driven team culture.
• The opportunity to lead a successful branch within a growing, reputable business.
• Exposure to a dynamic and fast-paced industry with long-term career potential.

About Us

Master Hire is a family owned, award winning Hire Company based throughout SouthEast Queensland and Northern New South Wales. Our company provides hire solutions for the construction, industrial, mining, trades and DIY markets. Our aim is to be the number one service provider of hire products in our chosen markets. Since our doors first opened in September 1990, we can attribute our success to our people and culture. Our shared values of honesty, respect, teamwork and commitment to providing exceptional customer service through hiring quality products is our point of difference within the equipment hire industry.

We are committed to being an employer of choice, creating an environment where every individual can thrive and contribute to our collective success as we continue to grow.