Branch Manager

Dahlsens Building Centres Pty; Canberra; Hybrid; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Birthday day off

EAP

Uniform provided

Employee discounts

Team culture

Career growth

Friendly team

Job summary

Dahlsens Building Centres Pty in Fyshwick, ACT, is seeking a Branch Manager to lead daily operations, drive sales, and develop a high-performing team. You will manage budgets, stock, and customer relationships while delivering excellent service at the Fyshwick Trade branch.

The role emphasizes hands-on leadership, floor presence, and a commitment to safety and profitability within a 145-year-old, locally owned organisation.

Qualifications

• Experience in retail or trade management, preferably in building materials.
• 5+ years in manufacturing, trade retail, hardware or similar environment.
• Degree in business management or a related field.
• Strong leadership and team management skills.
• Excellent negotiation and influencing skills, with a commercially astute approach.
• Financial acumen to manage budgets and understand financial reports.
• Knowledge of inventory and stock management practices.
• Strong relationship building abilities with internal and external customers.
• Excellent written and oral communication skills with attention to detail.
• Familiarity with health and safety regulations and site safety.

Responsibilities

• Overseeing daily branch operations to ensure efficiency and customer satisfaction.
• Managing and developing staff, including training, performance evaluation and team building.
• Implementing strategies to meet sales targets and increase profitability.
• Managing inventory, including ordering, stock control and minimising stock shortages.
• Building and maintaining strong relationships with trade customers and suppliers.
• Handling customer enquiries and resolving escalated issues to maintain service excellence.
• Overseeing economic management, including budgeting, expense control and P&L accountability.
• Developing and implementing local marketing strategies to attract new customers and retain existing ones.
• Monitoring market trends and competitor activity across Fyshwick and Canberra region.
• Engaging with Category Managers on product assortment and volumes to meet financial targets.
• Leading by example in delivering exceptional customer service and fostering a positive work environment.
• Reporting hazards, near misses and incidents promptly via Donesafe.
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and safeguarding team and customers.

Skills

Leadership

Staff Development

Budgeting

Inventory Control

Sales Strategy

Customer Service

Safety Awareness

Education

Business degree

Tools

Donesafe

Job description

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve. We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable. With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

ABOUT THE ROLE

• Fyshwick – Australian Capital Territory
• Full-time permanent opportunity + attractive salary package + super + working with an awesome team
• Free uniform and safety boots reimbursement provided up to $120.00
• Be part of a 145 year old organisation that puts its people first and has their best interests at heart

*** Dahlsens Building Centres closes for a mandatory shutdown over the Christmas/New Year period, and as a new starter you are unlikely to have accrued enough annual leave to cover it, so leave without pay may apply - we’ll talk this through with you during the interview process ***

As the Branch Manager at our Fyshwick ACT Trade branch, you will take complete responsibility for the branch - its effective operation, running and achievement of budget through strong leadership of your team and the development of an exceptional customer‑centric culture across Canberra's local builders and trade customers.

Reporting to the Regional Manager, you will receive professional coaching, mentorship and support to set you up for success. You will ensure delivery schedules are met and exceeded daily, that customers are kept up to date on any delays to their orders, and that strong, long‑term relationships with builders and suppliers are built and maintained every day.

This is a hands‑on role for someone who leads from the front, gets stuck in with the team on the floor, and takes real pride in running a well‑run, profitable branch that customers keep coming back to.

RESPONSIBILITIES WILL INCLUDE

• Overseeing daily branch operations to ensure efficiency and customer satisfaction
• Managing and developing staff, including training, performance evaluation and team building
• Implementing strategies to meet sales targets and increase profitability
• Managing inventory, including ordering, stock control and minimising stock shortages
• Building and maintaining strong relationships with trade customers and suppliers
• Handling customer enquiries and resolving escalated issues to maintain service excellence
• Overseeing economic management, including budgeting, expense control and P&L accountability
• Developing and implementing local marketing strategies to attract new customers and retain existing ones
• Monitoring market trends and competitor activity across the Fyshwick and greater Canberra region
• Engaging with Category Managers on product assortment and volumes to meet financial targets
• Leading by example in delivering exceptional customer service and fostering a positive work environment
• Reporting hazards, near misses and incidents promptly via Donesafe
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

QUALIFICATIONS AND SKILLS

• Proven experience in retail or trade management, preferably in the building materials industry preferred
• 5+ years' industry experience in manufacturing, trade retail, hardware or similar environment preferred
• A degree in business management or a related field preferred
• Strong leadership and team management skills, with the ability to coach, motivate and influence
• Excellent negotiation and influencing skills, with a commercially astute approach
• Financial acumen to manage budgets and understand financial reports
• Knowledge of inventory and stock management practices
• Strong, positive relationship building abilities with internal and external customers
• Excellent written and oral communication skills, with a high level of attention to detail and accuracy
• Familiarity with health and safety regulations and a high awareness of site safety
• A collaborative leader who builds culture, inspires the team and brings a hands‑on, can‑do attitude every day

RECRUITMENT AGENCIES

We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.

PERKS

• Take a day off on your Birthday & still get paid for it (subject to eligibility).
• Free Employee Assistance Program (EAP) for you and your family members.
• Uniform provided so you can look the part when customer facing.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Team member discounts may be available (T&C may apply).
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• Work with a great bunch of friendly people who want to see you succeed.

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, this may include aPre-employment Medical Assessment&National Police&Right to Work checks.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.