Branch Manager

Grace Worldwide; Canberra; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive remuneration

Total support in role

Job summary

Grace Worldwide in Canberra seeks a Branch Manager to lead the sales, administration and operations, driving revenue, profit and service quality. Reporting to the Regional General Manager, you will oversee sales, customer service and operations teams to deliver outcomes.

The role emphasizes customer service, strategic execution and team leadership, with a focus on growing the business and owning performance within a market-leading organisation.

Qualifications

• Experience at Branch Management level to lead sales, administration and operations.
• Broad commercial skills and financial management capability.
• Ability to set direction and implement the organisation’s strategic plan.
• Sales experience in premium product/service environment.
• Outstanding interpersonal and communication skills.
• Ability to motivate, lead and manage people.

Responsibilities

• Manage the activities of the sales, customer service and operations departments.
• Lead these teams to achieve budgeted revenue and profit.
• Develop the business operation and ensure high quality service.

Skills

Branch management

Leadership

Interpersonal skills

Communication

Job description

Do you love working with people and being an active part of the organisation? Do you want a management career in a market leading organisation?

We are seeking to appoint a Branch Manager who is passionate and focussed on customer service and is looking to make a difference. If you are also looking for excitement and challenge in your role, then we are looking for you.

Reporting to the Regional General Manager, this role will see you responsible for the achievement of budgeted revenue and profit, quality of service and development of the business operation. You will manage the activities of the sales, customer service and operations departments, leading these teams to success.

To be successful in this role, you will ideally possess the following attributes:

• Experience at Branch Management level to lead and manage the sales, administration and operations efforts
• Broad commercial skills and financial management capability
• Ability to set direction and implement the organisation’s strategic plan
• Sales experience preferably in a premium product/service environment
• Outstanding interpersonal and communication skills
• Ability to motivate, lead and manage people

In return we offer:

• A competitive remuneration package
• The opportunity to grow the business and “own what you do”
• Total support in the role

About Grace Group

The Grace Group comprises of the Grace Removals, Grace Information Management; Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage). We are leaders in the removals, storage and information management sector, and are considered Australasia’s largest independently owned company in our field. With over 60 branches across Australia and New Zealand, and an extensive global partner network, we have a reputation for quality and service excellence.