Branch Manager- Adelaide

Smarter Communities; Adelaide; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid after probation

Birthday leave (optional)

Additional leave options

Wellbeing initiatives

EAP support

Team events

Novated leasing

Employee discounts

Job summary

Smarter Communities is seeking a Branch Manager for our Adelaide office. You will lead a high-performing team, focus on customer-first service, and drive initiatives to grow the customer base while sustaining a strong workplace culture.

You will develop strategies for retention, manage risks, and ensure processes and systems are used effectively. Hybrid work arrangements apply after probation, with team events and wellbeing support.

Qualifications

• Proven ability to lead, engage and develop employees to build capability and support a positive, high-performing branch culture.
• Excellent internal and external stakeholder management skills, and experience working in a matrix structure.
• Background or qualifications in Management, Real Estate, Business, Finance or related discipline.
• Previous experience in strata is desirable.

Responsibilities

• Provide strong leadership that engages and develops employees, builds capability and fosters a positive, high-performing branch culture
• Develop and implement customer retention strategies that lead to positive outcomes
• Role model and promote a customer-centric mindset with accountability to KPIs to maintain a sustainable business
• Increase customer satisfaction results and engage with key clients to understand customer journeys and experience
• Play an active role in escalated matters and resolve with a positive outcome
• Manage the risk register and employ tactics to mitigate identified risk
• Ensure processes and procedures are adhered to and systems are used correctly
• Facilitate change management activities and support national initiatives
• Continuous improvement mindset and provide feedback for opportunities to simplify strata

Skills

Leadership & people development

Stakeholder management

Customer-focused leadership

Education

Management

Real Estate

Business

Finance

Job description

Are you an adaptive leader that is passionate about developing high performing teams?

We are searching for a Branch Manager who will be responsible for the overall operations of our Adelaide office. With a ‘customer first’ approach, you will have a laser like focus when it comes to delivering customer service excellence and have employed proven strategies focused on retaining and growing a customer base. As a leader, you will also be responsible for ensuring a positive workplace culture and delivering key people initiatives aimed at skill development and employee wellbeing.

What you will be doing

• Provide strong leadership that engages and develops employees, builds capability and fosters a positive, high-performing branch culture
• Develop and implement customer retention strategies that lead to positive outcomes
• Role model and promote a customer-centric mindset with accountability to all Key Performance Indicators to maintain a sustainable business
• Increase customer satisfaction results and engage with key clients to understand customer journeys and experience
• Play an active role in escalated matters and resolve with a positive outcome
• Manage the risk register and employ tactics to mitigate identified risk
• Ensure processes and procedures are adhered to and that systems are used correctly
• Facilitate change management activities and support national initiatives
• Have a continuous improvement mindset and provide feedback for opportunities to innovate to help simplify strata

What you need to bring to the role

• Proven ability to lead, engage and develop employees to build capability and support a positive, high-performing branch culture
• Background or qualifications in Management, Real Estate, Business, Finance or other related discipline
• Previous experience in strata
• Excellent internal and external stakeholder management skills, and experience working in a matrix structure

What’s in it for you?

• Work alongside experienced leaders and supportive teams, with mentoring, regular one-on-ones and the autonomy to make a meaningful impact
• Build a long-term career through individual development plans, leadership training, study assistance, coaching and internal progression opportunities
• Enjoy flexibility and wellbeing support, including hybrid working after probation, birthday leave, the option to purchase additional leave, wellbeing initiatives, EAP support and regular team events
• Be recognised and rewarded through market-informed remuneration, employee and business referral rewards, customer review incentives, values recognition, novated leasing and employee discounts
• Access modern tools, data insights and AI investment designed to reduce administration, simplify work and help you deliver excellent outcomes for customers and communities

About Smarter Communities
Smarter Communities is one of the largest community management companies in Australia. Each of our local brands across New South Wales, Queensland, South Australia and Victoria specialise in strata, body corporate or community titles management.

The Smarter Communities vision is to simplify and modernise strata management to help people to live and work better together. As a family-owned and operated business, we bring genuine care, integrity and strong relationships to the way we support our people and serve our clients. Our local branch structure enables personalised service and strong community connections, while our national footprint provides employees with broader career development and relocation opportunities across the business

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