Branch Lending Manager

Westpac Group; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Westpac Group at The Glen branch in Melbourne is seeking a Branch Lending Manager to help customers realise their home ownership goals. You will guide clients through the loan process, match products to needs, and build lasting relationships with both new and existing customers.

Ideal candidates will have lending experience, strong people skills, and the ability to network within the local community. Mandarin language capability is advantageous and supported by the bank.

Qualifications

• Experience with lending is essential.
• Proven experience in a customer-facing role and building relationships.
• Strong interpersonal and networking skills.
• Ability to identify customer needs and match to financial products.

Responsibilities

• Assist customers at The Glen branch with home loan applications and advice.
• Develop relationships and provide ongoing support to meet financial goals.
• Promote Westpac products and services to customers and the community.

Skills

Lending experience

Customer-facing

People skills

Business development

Mandarin language

Job description

As aBranch LendingManager at The Glen, you will assist Westpac customers with their dream of owning their own home. You’ll be one of the friendly faces of our branches, for both new and existing customers to meet when it’s time to apply for a home loan (or even before then!).

Using your solid understanding of mortgage products and services and the local market, you’ll build great relationships with our customers. Service will become second nature to you, as you meet with customers to find out what their financial needs are today – and what goals they have for tomorrow. And then match them up with the financial products that will bring them closer to making those goals a reality.

We are ideally looking for candidates with Mandarin language capability.

What do I need?

Experience with lending is essential for your success. Representing the Westpac brand - you’ll need to be a people person through and through, someone who thrives on building great relationships from the very first conversation – and maintaining that quality.

• Proven experience working in a customer-facing organisation, particularly in lending.
• Solid people skills to make customers feel confident and well-supported.
• Consistently exceed customer expectations through exceptional service.
• Strong business development skills and the ability to network effectively within the community.

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.