Branch Lending Manager

Westpac Bank; Nowra; On-site; AUD 90,000 - 110,000; Full time

Job summary

Westpac in Nowra is seeking a Branch Lending Manager to help customers realise their home ownership dreams. You’ll be the friendly face in the branch, guiding applicants from initial enquiry through loan submission.

Using your mortgage product knowledge and local market insight, you’ll build lasting relationships with customers and tailor financial solutions to today’s needs and tomorrow’s goals.

Experience in lending, strong people skills and a consultative, service‑driven approach are essential.

Qualifications

• Experience in a customer-facing organisation, particularly in lending.
• Strong people skills to make customers feel confident and supported.
• Consistently exceed customer expectations through exceptional service.
• Strong business development skills and the ability to network within the community.

Responsibilities

• Assist Westpac customers with home loan applications and the journey to ownership.
• Build great relationships with customers and provide ongoing support in the branch.
• Meet with customers to understand today’s financial needs and tomorrow’s goals, and present suitable mortgage options.
• Provide exceptional service and maintain strong customer satisfaction through proactive guidance.

Skills

Lending experience

People skills

Business development

Customer service orientation

Job description

Create your best future and join Westpac as a Branch Lending Manager

Drive new business opportunities, rebuild and grow existing relationships.

What’s the role?

As a Branch Lending Manager, you will assist Westpac customers with their dream of owning their own home. You’ll be one of the friendly faces of our branch for both new and existing customers to meet when it’s time to apply for a home loan (or even before then!).

Using your solid understanding of mortgage products and services and the local market, you’ll build great relationships with our customers. Service will become second nature to you, as you meet with customers to find out what their financial needs are today – and what goals they have for tomorrow. And then match them up with the financial products that will bring them closer to making those goals a reality.

What do I need?

Experience with lending is essential for your success. Representing the Westpac brand - you’ll need to be a people person through and through, someone who thrives on building great relationships from the very first conversation – and maintaining that quality.

• Proven experience working in a customer-facing organisation, particularly in lending.
• Solid people skills to make customers feel confident and well-supported.
• Consistently exceed customer expectations through exceptional service.
• Strong business development skills and the ability to network effectively within the community.

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified.