Branch Lending Manager

Westpac Bank; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Westpac Bank on the Gold Coast invites you to join as Branch Lending Manager, helping customers realise home ownership and guiding them through the mortgage journey.

Using your lending experience and strong people skills, you’ll build lasting relationships, assess financial needs, and tailor products to meet client goals while delivering exceptional service. You’ll be the friendly, trusted adviser in-branch and contribute to community banking.

Qualifications

• Experience in lending or mortgage products is essential.
• Ability to build and maintain relationships with customers and community
• Strong service orientation with a track record of exceeding customer expectations

Responsibilities

• Assist customers with home loan applications and mortgage options.
• Build and grow relationships with new and existing customers in the branch.
• Identify financial needs and match customers with suitable Westpac products.

Skills

Lending experience

Customer service

People skills

Business development

Networking

Job description

Create your best future and join Westpac as a Branch Lending Manager

Drive new business opportunities, rebuild and grow existing relationships.

What’s the role?

As a Branch Lending Manager, you will assist Westpac customers with their dream of owning their own home. You’ll be one of the friendly faces of our branch for both new and existing customers to meet when it’s time to apply for a home loan (or even before then!).

Using your solid understanding of mortgage products and services and the local market, you’ll build great relationships with our customers. Service will become second nature to you, as you meet with customers to find out what their financial needs are today – and what goals they have for tomorrow. And then match them up with the financial products that will bring them closer to making those goals a reality.

What do I need?

Experience with lending is essential for your success. Representing the Westpac brand - you’ll need to be a people person through and through, someone who thrives on building great relationships from the very first conversation – and maintaining that quality.

• Proven experience working in a customer-facing organisation, particularly in lending.
• Solid people skills to make customers feel confident and well-supported.
• Consistently exceed customer expectations through exceptional service.
• Strong business development skills and the ability to network effectively within the community.

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.