Branch Leader: Lending, Ops & Customer Growth

BOQ Group; Cockburn; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible working arrangement

Discounted financial products

Salary sacrificing options

Paid parental leave with no minimum"

Purchase additional annual leave

Discounted private health insurance计划

Employee Assistance Program (EAP)

Access to employee network groups

Pride in Diversity membership

We are committed to creating a工作place

Job summary

BOQ Group is seeking an experienced Branch Manager to lead our retail banking team in Western Australia. You’ll coach and mentor staff, oversee lending activities, and drive operational excellence across the branch.

You’ll champion customer service standards, compliance, and digital banking adoption, while building strong relationships with local businesses and the community to grow the BOQ presence.

Qualifications

• Seasoned Branch Manager or personal lender with financial services experience.
• Strong leadership skills with coaching and development abilities.
• Focus on customer experience, compliance, and operational efficiency.

Responsibilities

• Lead a team of branch staff, coaching and mentoring for performance.
• Oversee lending activities and review pipelines to manage risk.
• Ensure operational excellence and adherence to standards across the branch.
• Champion customer service and digital banking adoption in the community.
• Build relationships with local businesses to grow the BOQ presence.

Skills

Leadership

Coaching

Lending

Customer Service

Operational Excellence

Compliance

Digital Banking

Change Leadership

Job description

BOQ Group is seeking an experienced Branch Manager to lead our retail banking team in Western Australia. You’ll coach and mentor staff, oversee lending activities, and drive operational excellence across the branch.

You’ll champion customer service standards, compliance, and digital banking adoption, while building strong relationships with local businesses and the community to grow the BOQ presence.