Branch Customer Experience Specialist

Commonwealth Bank; Pinjarra; On-site; AUD 48,000 - 60,000; Full time

Job summary

Commonwealth Bank’s Mandurah branch is seeking a Customer Service Representative for a full-time role. The roster is fixed at 38 hours per week, Monday to Friday, 8:30am to 5:00pm.

You will work with the Branch Manager and colleagues to deliver excellent service and connect customers with the right specialists. You’ll help customers with transactions, adhere to bank procedures, and contribute to community events, while keeping the team’s safety and wellbeing in focus.

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team

Job description

Commonwealth Bank’s Mandurah branch is seeking a Customer Service Representative for a full-time role. The roster is fixed at 38 hours per week, Monday to Friday, 8:30am to 5:00pm.

You will work with the Branch Manager and colleagues to deliver excellent service and connect customers with the right specialists. You’ll help customers with transactions, adhere to bank procedures, and contribute to community events, while keeping the team’s safety and wellbeing in focus.